Housing Assistant, Administrative​/Clerical

King County Housing Authority (KCHA), an independent municipal organization, is a high performing nationally recognized leader in affordable housing. KCHA provides innovative and effective housing solutions so that people and communities can prosper. Our vision is that all residents of King County have quality affordable housing. KCHA is the largest housing provider in the county, and annually, the agency serves over 55,000 low‑income individuals.

We transform lives through housing.

The Housing Choice Voucher Department is currently recruiting for a talented, detail oriented and conscientious candidate to fill the Housing Assistant role. Responsibilities for Housing Assistants may include collecting, processing and verifying client documentation; contacting third party sources for verifications based on outlined criteria. Additionally, the Housing Assistant will provide customer service and program support in‑person, via email, and various written correspondence.

The strongest candidates will bring:

• A desire to provide exceptional customer service as this individual is relied upon to respond to questions from owners and participants.
• Excellent communication skills as they will be working directly with our clients and third‑party agencies.
• An ability to handle a high volume of calls from a switchboard and sort/scan incoming mail and faxes.
• A proven track record of being dependable.
• Experience working with diverse clientele and staff.
• Self‑motivated professional with exceptional interpersonal skills.
• Attention to detail when reviewing information that has been submitted for completeness or determining what documentation will be required based on applicant/participant situations.
• Experience using Microsoft 365, Adobe Acrobat, OnBase and Docu Sign.

The ideal candidate for this role will enjoy interacting with clients, landlords, staff, and many other internal and external stakeholders; will be proficient in the use of systems and tools to maintain organization and gather information; and is an exceptional time manager and resourceful in independently addressing and resolving issues as they arise.

• Customer Service: Provides clear and accurate information regarding policies and procedures over the phone, via email and in person. Operates a multi‑line switchboard, greets clients and answers a variety of inquiries; stocks fliers; copies; files.
• Housing Program Support: Processes files and documentation for annual re‑certifications; generates and mails out review letters and packets; determines verifications needed based on family composition, employment, income and related criteria; contacts third parties to collect verification; scans and indexes documentation into electronic records system; reports suspected program violations to the assigned staff.
• General Office & Clerical Support: Uses standard office equipment to prepare copies for files and mailings, maintains records and files in computer; uses office systems to track and perform work; creates letters and documents in standard and specialized housing computer systems; responsible for scanning and indexing; completes data entry; logs and returns phone messages.

• High School Diploma or GED.
• Minimal experience in administrative support work with some customer service experience.
• An equivalent combination of experience and education that provides the necessary knowledge, skills, and abilities to perform the essential functions of this position.

• Demonstrated experience maintaining records (manual and electronic) and performing data entry with a high level of accuracy and attention to detail; ability to consistently and accurately document information and process files.
• Demonstrated success providing customer service over the phone, via email and in person.
• Proficiency using MS Office applications including Word, Excel, Outlook and the internet; skill and ability to learn and use Adobe, Docu Sign and agency software programs (Tenmast).
• Ability to work effectively and positively with individuals of diverse cultural and socioeconomic backgrounds.
• Clearly and effectively communicates both verbally and in…