Housing Assistant, Administrative​/Clerical

King County Housing Authority (KCHA) is recruiting for a Housing Assistant to join the Housing Choice Voucher Department, supporting the delivery of critical services that help individuals and families access and maintain affordable housing. As a key point of contact for clients, landlords, and community partners, the Housing Assistant plays an essential role in ensuring a smooth and responsive experience by providing program support, processing documentation, and delivering high-quality customer service across a variety of channels.

This position is ideal for detail-oriented professionals who are committed to public service and thrive in a fast-paced, customer-focused environment.

Responsibilities for Housing Assistants may include collecting, processing and verifying client documentation; contacting third party sources for verifications based on outlined criteria. Additionally, the Housing Assistant will provide customer service and program support in-person, via email, and various written correspondence. Multiple positions may be filled through this process.

The strongest candidates will bring:

* A desire to provide exceptional customer service as this individual is relied on to respond to questions from owners and participants.

* Excellent communication skills as they will be working directly with our clients and third-party agencies.

* An ability to handle a high volume of calls from a switchboard and sort/scan incoming mail and faxes.

* A proven track record of being dependable.

* Experience working with diverse clientele and staff.

* Self-motivated professional with exceptional interpersonal skills.

* Attention to detail when reviewing information that has been submitted for completeness or determining what documentation will be required based on applicant/participant situations.

* Experience using Microsoft 365, Adobe Acrobat, OnBase and Docu Sign.

The ideal candidate for this role will enjoy interacting with clients, landlords, staff, and many other internal and external stakeholders; will be proficient in the use of systems and tools to maintain organization and gather information; and is an exceptional time manager and resourceful in independently addressing and resolving issues as they arise.

King County Housing Authority (KCHA), an independent municipal organization is a high performing nationally recognized leader in affordable housing. To learn more about KCHA and our Mission visit this link.

We transform lives through housing.

* Customer Service:
Provides clear and accurate information regarding policies and procedures over the phone, via email and in person.  Operates a multi-line switchboard, greets clients and answers a variety of inquiries; stocks fliers; copies; files.

* Housing Program Support:
Processes files and documentation for intake and annual re-certifications; generates and mails out review letters and packets; determines verifications needed based on family composition, employment, income and related criteria;
Contacts third parties to collect verification; scans and indexes documentation into electronic records system; reports suspected program violations to the assigned staff.

* General Office & Clerical Support:
Uses standard office equipment to prepare copies for files and mailings, maintains records and files in computer; uses office systems to track and perform work; creates letters and documents in standard and specialized housing computer systems; responsible for scanning and indexing; completes data entry; logs and returns phone messages.

* Required Qualifications:

* High School Diploma or GED AND

* Minimal experience (less than 1 year) in administrative support work with some customer service experience OR

* An equivalent combination of experience and education that provides the necessary knowledge, skills, and abilities to perform the essential functions of this position.

* Required Knowledge, Skills, and Abilities:

* Demonstrated experience maintaining records (manual and electronic) and performing data entry with a high level of accuracy and attention to detail; ability to consistently and accurately document information and process files.

* Demonstrated success providing customer service over the phone, via email and in person.

* Proficiency using MS Office applications including Word, Excel, Outlook and the internet; skill and ability to learn and use Adobe, Docu Sign and agency software programs (Tenmast).

* Ability to work effectively and positively with individuals of diverse cultural and socioeconomic backgrounds.

* Clearly and effectively communicates both verbally and in writing by actively listening and sharing relevant information.

* Ability to work under stressful situations and manage stress appropriately.

* Excellent organizational skills including prioritizing, keeping track of information or work in progress, ensuring accuracy, and multi-tasking.

* Ability to work effectively and collaboratively as a team in a busy office environment while earning the trust, respect and…