Program Assistant

POSITION TITLE:

Program AssistantDEPARTMENT: HHS – Behavioral Health

LOCATION:

Tukwila, Washington

REPORTS TO:

Administrative Supervisor STATUS:
Hourly;
Full-TimeWAGE RANGE: $27.15 - $31.25

SCHEDULE:

Monday - Friday, 8:00 am - 5:00 pm, or 9:00 am - 6:00 pm, depending on business needs.

CLOSING DATE:
Open Until Filled (First Review 9/25/2026)
*** If you are an American Indian/Alaska Native and/or a Veteran and would like this to be considered a preference in hiring, please upload documentation with your resume and cover letter. Acceptable documentation includes a Tribal Enrollment card, a letter from your Tribe stating your enrollment, or BIA 4432 and/or DD214.
**
* Position Summary:

Ensures the efficient and effective operations of the clinic’s front office and lobby. Serves as a backup to all front office administrative positions. Operates a multi-line telephone system to answer incoming calls and greets visitors; creates a welcoming environment and directs callers, clients, and visitors to appropriate personnel. Maintains professionalism in all interactions with internal and external stakeholders. Adheres to HIPAA and confidentiality requirements.

Honors and represents the mission, vision, and values of the Cowlitz Indian Tribe (CIT) and the CIT Health and Human Services department.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Essential Duties & Responsibilities:

Answers incoming telephone calls, determines the purpose of the call, and forwards calls to appropriate personnel or department. Processes messages and voicemails per program procedure.

Assists clients with completing registration/consent paperwork.

Opens and closes clinic according to established policies, procedures, and protocols.

Checks in arriving clients for intake/assessment in an efficient manner and notifies staff of patient arrival; verifies insurance information; collects fees and payments; directs clients to appropriate locations for services requested.

Maintains accurate client information in the system; updates benefits, address, or other demographic information as needed.

Receives medication refill requests and forwards to the appropriate provider; contacts pharmacies to coordinate refills.

Schedules and updates appointments as requested; places appointment reminder calls; maintains provider scheduling templates.

Monitors access to the building by visitors and delivery persons, checking in arriving visitors and issuing a visitor identification badge, directing visitors to the appropriate locations for meetings or business contacts.

Receives, sorts, and routes mail, shipments, and packages.

Creates and updates registration, annual update, and intake assessment packets; helps to maintain a supply of prepared packets.

Maintains phone system, fax machines, and other office equipment, calling for repairs as needed.

Sends faxes, retrieves, logs, and distributes incoming faxes.

Maintains petty cash when applicable according to established policies, procedures, and protocols.

Requests, receives, and maintains office supplies as needed.

Assists with urinalysis tests as requested; prints out lab results and routes to the appropriate counselor; responsible for urinalysis requisitions.

Participates in staff meetings as requested.

Adapts to changes in safety protocols and procedures.

Completes Information Security System Awareness (ISSA) training as required.

Performs other duties as assigned.

Knowledge, Skills, and Abilities:

Knowledge of traditional form of government and tribal customs and traditions preferred.

Knowledge of proper spelling, grammar, punctuation, and basic arithmetic.

Knowledge of basic medical terminology preferred.

Knowledge of policies and procedures…