Mortgage Advisor - Tukwila Financial Center

Is it surprising to hear that a financial institution of 1.5 million members and over $30 billion in managed assets say that success comes from focusing on people, not profits? Our “people helping people” philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose‑driven organization where your work makes a real difference.

The target hourly pay range for this position is $26.35–$32.12, with a full range of $21.65–$38.03. Compensation decisions are based on relevant job‑related skills, experience, and education or training. Performance‑based incentives are also available, varying by role.

• 401(k) – Company match (up to 3%) plus a 4% annual contribution by BECU
• Medical, dental, and vision coverage (family contributions included)
• PTO Program + Exchange Program
• Tuition reimbursement program
• BECU Cares volunteer time off + donation match

You’ll play a pivotal role in helping members achieve one of life’s biggest milestones—home ownership. As a Mortgage Advisor – Primary Market, you’ll deepen trusted relationships with new and existing members, guide them through complex mortgage decisions, and expand BECU’s mortgage presence within your assigned community.

• Serve as the primary point of contact for mortgage products, services, and processes—supporting members from application through funding with clarity and confidence.
• Deepen and retain mortgage relationships by listening closely, understanding financial goals, delivering tailored solutions, and following through every step of the way.
• Contribute to individual and team goals by enhancing the member experience, supporting referral generation, and collaborating across centers and branches.
• Maintain and expand mortgage referral relationships with members, employees, business development managers, and third‑party partners.
• Mentor and coach branch and center teams to identify mortgage opportunities, improve processes, and confidently serve member needs.
• Share knowledge with Member Consultants and Managers on mortgage identification, servicing, and continuous process improvement.
• Represent BECU in the community by actively participating in community organizations and events to generate new mortgage business and deepen relationships.
• Work with members to negotiate loan terms and conditions while aligning with credit union policies and procedures.
• Support underwriting success by reviewing loan files using automated underwriting systems, correcting deficiencies when possible, and partnering with underwriters on non‑approved loans.
• Stay current on federal and state lending regulations—especially mortgage and home equity—and support staff awareness of compliance updates.
• Maintain thorough knowledge of mortgage and consumer loan offerings to generate leads and recommend appropriate solutions.
• Understand loan origination systems (LOS), underwriting, processing, guidelines, and tracking tools to coach and support consultants effectively.
• Build strong partnerships with mortgage and internal departments to enhance the member experience and improve production outcomes.
• Keep informed on mortgage industry trends and local real estate market developments.
• Generate new mortgage relationships through proactive prospecting and lead generation.
• Serve as an escalation point for member issues, ensuring concerns are addressed thoughtfully and effectively.
• Maintain open, effective communication with credit union employees to support shared goals and coordinated efforts.
• Contribute to ongoing process and service quality improvements in support of credit union objectives.
• Perform additional duties as assigned to support team and organizational success.

• The opportunity to be a trusted mortgage expert influencing meaningful financial milestones for members.
• A role where your voice matters, and your ideas help improve processes and experiences.
• Ongoing opportunities to coach, mentor, and lead others, strengthening your leadership presence.
• Strong community connections and the ability to represent BECU beyond the branch.
• A career…