Sr Business Support Assistant

Is it surprising to hear that a financial institution of 1.5 million members and over $30 billion in managed assets say that success comes from focusing on people, not profits?

Our “people helping people” philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose-driven organization where your work makes a real difference.

While we’re proud of our history, we’re even more excited about our future. With business and technology transformation on the horizon, there’s never been a better time to be part of BECU.

You bring more than your expertise to your role, and that matters here. Your story, perspectives, and lived experiences help shape belonging at BECU and deepen how we connect with and support our employees, our members, and our communities.

The Target Pay Range for this position is $38.56-$47.02 hourly. The full Pay Range is $30.00-$55.63 hourly. hourly.

• 401(k) Company Match (up to 3%)
• 4% annual contribution to your 401(k) by BECU
• Medical, Dental and Vision (family contributions as well)
• PTO Program + Exchange Program
• Tuition Reimbursement Program
• BECU Cares volunteer time off + donation match

As a Sr Business Support Assistant, you’ll be a vital partner to BECU’s Commercial Real Estate Lending team, helping Relationship Managers deliver an exceptional experience for existing and prospective business members. You’ll bring together administrative, sales, lending, and technical support to keep opportunities moving, strengthen member relationships, and help ensure every interaction reflects BECU’s commitment to service.

You’ll be a trusted first point of contact for incoming business member sales and service calls and a key connector between the Commercial Real Estate Lending team and Commercial Loan Operations. Your attention to detail, ability to coordinate across teams, and commitment to follow‑through will help create a seamless experience for members and support the team’s success from loan origination through portfolio management.

To join our dynamic team in this role, we require candidates to be residents of WA. This hybrid role requires a minimum of 2 days a week onsite at our Tukwila Financial Center headquarters, with the flexibility to work remotely on other days.

• Loan Origination & Portfolio Support:
  Support the Business Relationship Management team across loan originations, portfolio management, covenant monitoring, deposit account servicing, and new member setup/onboarding.
• Credit & Pricing Support:
  Support Relationship Managers (RMs) with new loan requests by analyzing financial statements and calculating property and global debt coverage, preparing credit pre‑flights, working with the pricing desk to ensure proper loan pricing, tracking pricing exceptions, and completing Term Sheets for delivery to prospective borrowers.
• Pipeline & Closing Coordination:
  Attend Underwriting and Documentation team meetings on behalf of the Relationship Managers to help ensure loans are tracking to expected closing dates. Log and maintain sales activity reports, including the preflight and pipeline log.
• Member Communications:
  Support RMs with written communication to borrowers, including Adverse Action notices, Annual Review letters, and other marketing material.
• Loan Activity Tracking:
  Input and track incoming loan volume through ACTION. Monitor and keep pipeline communication to underwriting and documentation updated for all loan activity.
• Third‑Party Reports & Site Inspections:
  Work with RMs to request third‑party reports. Input and track requests through Collateral 360, upload documents for vendors, and gather information for third‑party site inspections for annual reviews. You may be asked to perform site inspections for annual reviews on behalf of an RM.
• CRM Ownership & Improvement:
  Serve as the primary contact for the regular review, maintenance, issue resolution, and functional improvements for the Business Services customer relationship management (CRM) system. Manage data input and…