Recovery Specialist

Is it surprising to hear that a financial institution of 1.5 million members and over $30 billion in managed assets say that success comes from focusing on people, not profits? Our "people helping people" philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose-driven organization where your work makes a real difference.

While we're proud of our history, we're even more excited about our future. With business and technology transformation on the horizon, there's never been a better time to be part of BECU. You bring more than your expertise to your role, and that matters here. Your story, perspectives, and lived experiences help shape belonging at BECU and deepen how we connect with and support our employees, our members, and our communities.

Note:

This role will have a remote component, however team is expected to report onsite to all quarterly meetings and on a periodic basis throughout the year to Tukwila, WA or Spokane WA office. This role requires working anywhere within Monday to Friday 8:00 AM - 6:00 PM PST.

• 401(k) Company Match (up to 3%)
• 4% annual contribution to your 401(k) by BECU
• Medical, Dental and Vision (family contributions as well)
• PTO Program + Exchange Program
• Tuition Reimbursement Program
• BECU Cares volunteer time off + donation match

The Target Pay Range for this position is $28.99-$35.34 hourly. The full Pay Range is $22.50-$41.83 hourly. hourly.

• Negotiate Recovery Solutions:
  Work directly with debtors, attorneys, and third parties to negotiate settlements on charged-off accounts and achieve positive recovery outcomes.
• Apply Regulatory Expertise:
  Maintain a thorough understanding of state and federal collection laws and use that knowledge to guide compliant recovery activities.
• Manage Account Activity:
  Monitor, update, and document the status of pending accounts within the collection system to ensure accurate and timely records.
• Drive Timely Follow-Up:
  Maintain proactive communication and prompt follow-up on legal and collection accounts to keep recovery efforts moving forward.
• Locate and Reconnect with Debtors:
  Utilize skip-tracing techniques and available resources to identify and locate debtors effectively.
• Improve Recovery Processes:
  Identify opportunities to enhance Loan Loss Recovery operations and recommend process improvements that support efficiency and effectiveness.
• Ensure Legal Compliance:
  Consistently follow Washington State and federal laws regarding collections, levies, liens, rights, and documentation requirements while maintaining complete records of all actions taken.
• Provide Escalation Support:
  Serve as a knowledgeable resource and escalation point for complex Loan Loss Recovery collection matters.
• Maintain Documentation Standards:
  Ensure written procedures are accurately documented and maintained for all assigned areas of responsibility.
• Identify and Communicate Risks:
  Proactively report issues that may negatively affect recovery efforts or impact the credit union.
• Review Vendor
  
  Activities:
  
  Evaluate vendor invoices for completeness and accuracy to support sound financial controls.
• Coordinate Recovery Administration:
  Perform daily operational activities including inputting new charged-off accounts into the collection system, processing payments and returned mail, preparing and filing Chapter 7 and Chapter 13 proofs of claim, and creating correspondence.
• Partner with Collection Agencies:
  Forward accounts to collection agencies and serve as the primary liaison to support effective account management and recovery efforts.
• Support Reporting and Portfolio
  
  Activities:
  
  Update credit bureau information as required, prepare reports, and assemble documentation for portfolio sales.
• Contribute Where Needed:
  Take on additional responsibilities and special projects that support team success and organizational goals.

• Meaningful Impact:
  Play a key role in protecting BECU's financial health and supporting long-term organizational success.
• Professional Growth:
  Expand your expertise in…