Principal Product Manager

Overview

Principal Product Manager – Fulfillment & Shipping Platform

At RPI Print/Blurb, we are transforming how products are created, produced, and delivered worldwide. Every day, our cloud-based platform powers millions of personalized, on-demand items that reach customers with speed, quality, and sustainability. We partner with leading brands, publishers, and creative platforms, including , our consumer-facing self-publishing brand, to bring ideas to life at global scale. By combining innovative technology with a distributed manufacturing network, RPI/Blurb is reimagining the future of personalized production.

We are seeking a Principal Product Manager to lead and evolve our shipping and fulfillment platform. This role sits at the intersection of product, engineering, operations, and finance. You will define and drive the strategy for how we estimate, quote, purchase, and reconcile shipping – establishing scalable, API-driven systems leveraging AI and automation to drive cost accuracy, margin performance, and customer experience.

This is a high-impact role with end-to-end ownership of a complex and business-critical domain. You will be responsible for translating operational and financial complexity into clear, scalable product solutions, while aligning cross-functional teams around a shared direction.

You will define and lead the evolution of our shipping capabilities as a core platform function.

• Establish the product strategy for shipping across estimation, quoting, label purchasing, and reconciliation
• Define how shipping operates across multiple customer models, including shipping on our accounts and customer-owned accounts
• Set direction for how we balance cost accuracy, margin targets, and customer experience
• Identify and prioritize the highest-impact opportunities to improve system performance and scalability

You will own and evolve our shipping quote API into a foundational platform capability.

• Define and refine distinct user journeys, including:
• Checkout-level shipping quotes (price accuracy and margin alignment)
• Label purchasing inputs (rate accuracy at fulfillment)
• Ensure alignment between quoted rates and actual carrier costs
• Drive the transition from static rate tables to dynamic, system-driven rate calculation
• Evaluate and integrate AI/ML-based rate prediction models to improve quote accuracy and reduce carrier cost variance
• Partner with engineering to define system inputs, logic, and performance expectations

You will drive improvements in how shipping costs are calculated, tracked, and reconciled.

• Improve the accuracy and completeness of inputs into shipping systems
• Apply AI-driven anomaly detection to identify discrepancies between estimated, quoted, and actual shipping costs
• Partner with Finance and Operations to define and monitor key performance metrics

You will translate complex operational expertise into scalable product logic.

• Work closely with subject matter experts to extract and structure domain knowledge
• Translate implicit workflows and edge cases into clear system requirements
• Define scalable inputs and data models to support accurate rate calculation
• Ensure solutions are understandable, maintainable, and extensible across teams

You will lead the transition from manual processes to a unified, platform-driven approach.

• Replace static and manually maintained rate tables with dynamic, automated systems
• Define standardized inputs for shipping logic (dimensions, packaging, routing, etc.)
• Ensure solutions scale across:
• Internal fulfillment operations
• Self-service API customers
• E-commerce storefronts

You will drive alignment and execution across a diverse set of stakeholders.

• Partner closely with Engineering, Operations, Finance, and Product teams
• Lead through influence in complex, and at times ambiguous, environments
• Drive clarity and progress even when requirements are incomplete or stakeholders are misaligned
• Serve as the domain leader for shipping across the organization

• 7+ years of Product Management experience, with significant ownership of platform, API, or infrastructure-level products
• Proven ability…