IT Support Lead

At a glance

Sabey Data Centers is looking for an IT Support Lead to help shape the future of IT support operations across a growing, innovation-driven organization. This is more than a helpdesk leadership role — it’s an opportunity to influence how technology supports employees at scale through automation, AI-enabled workflows, and modern service delivery. You’ll lead a team of IT Support Technicians while staying hands‑on with escalations, systems support, and operational improvement initiatives.

At Sabey, we value people who are humble, hungry, and smart — team members who lead with curiosity, collaboration, accountability, and a commitment to continuous improvement. From advancing internal AI concierge capabilities to improving employee technology experiences, this role offers meaningful impact and long‑term growth within a company known for promoting from within.

• Industry‑leading data center operator with a strong culture and long‑term stability
• Mission‑driven organization focused on innovation and sustainability
• Competitive compensation and exceptional Sabey Life benefits
• Opportunities for professional growth, leadership development, and internal mobility
• A collaborative culture where your ideas and contributions matter

Location:

Tukwila, WA.

Schedule:

Monday–Friday 8am–5pm + on‑call responsibilities. Salary: $72,087 – $108,131.

Another Source's client, Sabey Data Centers is recruiting an IT Support Lead to join their team in Tukwila, WA.

The standard work schedule for this role is Monday–Friday, 8:00 a.m. – 5:00 p.m., with on‑call responsibilities as needed.

This is an opportunity to step into a highly visible leadership role at the center of Sabey’s evolving IT support operations. As Sabey continues investing in modernization, automation, and AI-enabled service delivery, the IT Support Lead will play a critical role in shaping the employee support experience across the organization. From mentoring support technicians to helping advance Sabey’s internal AI concierge capabilities, this role combines hands‑on technical leadership with the opportunity to influence the future of IT operations in a fast‑moving, innovation‑focused environment.

As the IT Support Lead, you will oversee day‑to‑day IT support operations while serving as a technical escalation point and mentor for the support team. This role is ideal for someone who enjoys balancing leadership responsibilities with hands‑on troubleshooting, operational improvement, and cross‑functional collaboration.

You’ll help drive initiatives focused on automation, knowledge management, AI‑assisted support workflows, and continuous service improvement. The ideal candidate brings strong technical support experience, a collaborative leadership style, and a passion for improving how employees interact with technology.

• Leading, mentoring, and supporting IT Support Technicians while fostering accountability, collaboration, and professional development
• Overseeing ticket intake, prioritization, triage, escalation workflows, and service quality metrics
• Providing advanced onsite and remote technical support for escalated issues
• Managing, deploying, and supporting Windows operating systems and endpoint technologies
• Supporting and troubleshooting cloud‑based and on‑premise applications
• Installing, configuring, and troubleshooting technologies including A/V systems, multifunction printers, mobile devices, and VoIP phones
• Coordinating vendor and third‑party contractor relationships
• Driving the creation and maintenance of policies, procedures, technical documentation, and knowledge base content
• Leading cross‑functional IT initiatives and ensuring successful project execution
• Identifying opportunities to improve operational efficiency through scripting, automation, and process optimization
• Supporting the continued development of AI‑enabled IT services, including self‑service capabilities, intelligent ticket routing, workflow automation, and Sabey’s internal AI concierge platform
• Contributing to the modernization of support operations and employee technology experiences across the…