IT Support Lead - Sabey Corporation

IT Support Lead – Sabey Corporation

Location:

Tukwila, WA |

Schedule:

Monday–Friday 8:00 a.m.–5:00 p.m. + on‑call as needed | Salary: $72,087 – $108,131

Sabey Data Centers is a premier multi‑tenant data center provider, built and operated by Sabey, with over 20 years of expertise and a focus on sustainability and innovation.

Sabey Data Centers is looking for an IT Support Lead to help shape the future of IT support operations across a growing, innovation‑driven organization. You will lead a team of IT Support Technicians while staying hands‑on with escalations, systems support, and operational improvement initiatives.

The IT Support Lead will play a critical role in shaping the employee support experience across the organization, balancing leadership responsibilities with hands‑on troubleshooting, and driving initiatives focused on automation, knowledge management, AI‑assisted support workflows, and continuous service improvement.

As the IT Support Lead, you will oversee day‑to‑day IT support operations while serving as a technical escalation point and mentor for the support team.

• Leading, mentoring, and supporting IT Support Technicians while fostering accountability, collaboration, and professional development.
• Overseeing ticket intake, prioritization, triage, escalation workflows, and service quality metrics.
• Providing advanced onsite and remote technical support for escalated issues.
• Managing, deploying, and supporting Windows operating systems and endpoint technologies.
• Supporting and troubleshooting cloud‑based and on‑premise applications.
• Installing, configuring, and troubleshooting technologies including A/V systems, multifunction printers, mobile devices, and VoIP phones.
• Coordinating vendor and third‑party contractor relationships.
• Driving the creation and maintenance of policies, procedures, technical documentation, and knowledge base content.
• Leading cross‑functional IT initiatives and ensuring successful project execution.
• Identifying opportunities to improve operational efficiency through scripting, automation, and process optimization.
• Supporting the continued development of AI‑enabled IT services, including self‑service capabilities, intelligent ticket routing, workflow automation, and Sabey's internal AI concierge platform.
• Contributing to the modernization of support operations and employee technology experiences across the organization.

• 5+ years of experience in IT support, service delivery, or related technical support environments.
• A+ certification, ITIL certification, asset management certification, or equivalent professional experience required.
• Previous leadership or supervisory experience preferred.
• Experience supporting Windows 10 and Windows 11 environments.
• Proficiency with Microsoft 365 applications including Word, Excel, PowerPoint, Outlook, and Teams.
• Experience with Intune, Power Shell, scripting, automation, and endpoint management technologies.
• Experience optimizing workflows within ticketing platforms;
  Fresh service experience preferred.
• Familiarity with Apple Business Manager (ABM) and managing iOS applications through Intune.
• Strong written and verbal communication skills with the ability to collaborate effectively across all levels of the organization.
• Proven ability to coach, develop, and influence team members.
• Strong organizational skills with the ability to prioritize competing projects and operational needs.
• A detail‑oriented mindset with strong critical thinking and problem‑solving capabilities.
• Interest in leveraging AI and automation technologies to improve IT support operations and employee experience.
• Microsoft certifications such as Microsoft 365 Certified:
  Endpoint Administrator Associate, Microsoft 365 Fundamentals, MCP, or MCSE are a plus.

Sabey is committed to building an enduring, next‑generation company that values and invests in the success of its team members. Through Sabey Life, a holistic well‑being initiative, Sabey provides the resources, benefits, and support to help employees thrive both professionally and…