Sales Account Leader

Position Summary

The Sales Account Leader will partner with and ensure the long-term success of our customers. They will be responsible for developing long-term relationships with their portfolio of assigned customers, connecting with key business executives and stakeholders. They will liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs.

• Operate as the lead point of contact for any and all matters specific to your customers.
• Build and maintain strong, long-lasting customer relationships.
• Develop a trusted advisor relationship with key accounts and customer stakeholders.
• Ensure the timely and successful delivery of our products according to customer needs and objectives.
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Forecast and track key account metrics.
• Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment.
• Assist with high severity requests or issue escalations as needed.
• Other duties as assigned.

• Proven account management or other relevant experience
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization.
• Experience in delivering client-focused solutions based on customer needs.
• Proven ability to manage multiple projects at a time while paying strict attention to detail.
• Excellent listening, negotiation and presentation skills.
• Excellent verbal and written communications skills.
• Bachelor’s degree or equivalent