Retail Cosmetics Sales Associate Southcenter

Retail Cosmetics Sales Associate
- Benefit, Southcenter
- Full Time

Location:

Tukwila, WA, United States

• Full‑time Schedule
• Hourly Rate: $21.65 – $26.00 (based on job, location, and schedule)
• In addition to hourly rate, may receive 3% commission on eligible net sales (Company Understanding Commission guidelines apply)

Be part of an amazing story

Macy’s is more than just a store. We’re a story that has captured the hearts and minds of America for more than 160 years. A story about innovations and traditions, inspiring stores and irresistible products, and memorable moments and milestones for countless customers and colleagues.

Job Overview

As a Cosmetics Sales colleague, also known as a Beauty Advisor, you will support the beauty needs of our customers to drive sales. You will act as both a product educator and a beauty enthusiast, helping customers feel beautiful and confident. Your focus will be on building and nurturing strong client relationships to meet sales goals while embracing innovation through new selling ideas and virtual communication.

• Greet customers in a friendly and helpful manner
• Use product knowledge to give expert guidance to each customer based on their preferences and needs
• Build relationships with customers by introducing them to beauty products and discovering hidden needs
• Show and teach the use of all beauty products by applying them on the customer
• Maintain proper display, organization, storage, and restocking of inventory
• Use our clientele program to engage customers, achieve sales goals, inform about promotions and product launches, and enroll them in our rewards program
• Participate in pre‑selling and sales‑boosting events to increase sales and reach personal sales targets
• Stay current with all training through Macy’s educational resources, including vendor trainings and virtual trainings as requested
• Merchandise new arrivals, process damages, testers, and selected merchandise for return to vendors
• Use point‑of‑sale technology and applications to sell and fulfill customer orders
• Follow hygiene standards, asset protection, and compliance procedures
• Foster an environment of acceptance and respect that strengthens relationships with colleagues, customers, and the community

• Product knowledge – Good understanding of beauty products and the ability to provide expert guidance.
• Communication – Comfortable communicating with customers virtually, via phone, and in person.
• Sales – Ability to build relationships, achieve sales goals, and participate in pre‑selling and sales‑boosting events.
• Technology – Utilize point‑of‑sale technology and applications to sell and fulfill orders.
• Continuous learning – Self‑driven to stay current with Macy’s beauty product knowledge, trends, and training.
• Makeup application – Show and teach the use of all beauty products by applying them on the customer.
• Subject matter expertise – Proficiency in vendor lines and beauty trends to serve as a knowledgeable resource.
• Interpersonal skills – Ability to work effectively with colleagues at all levels and across departments.
• Collaboration – Partner with the beauty team to drive sales and deliver the customer experience.

• Possess a passion and a business‑minded attitude to succeed in a performance‑based setting
• Able to resolve customer problems constructively and forward‑looking
• Strong organizational skills with the ability to manage multiple tasks in a fast‑paced environment
• Enthusiasm for the beauty industry and skills to provide outstanding customer care
• Flexible and able to use sound judgment in ambiguous situations
• Flexible availability, including days, evenings, weekends and holidays, with regular, dependable attendance and punctuality
• At least 1 year of customer service or selling experience required
• Previous cosmetic or fragrance sales experience a plus

• Prolonged periods (at least two consecutive hours) of standing/walking around the store or department
• Frequent use of computers and handheld electronic equipment
• Reaching, including above eye level, crouching, kneeling, stooping, and color vision required
• Position requires lifting, constant…