Commercial HVAC Service Account Manager

About Carrier

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share.

We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do.

As the Commercial Service Account Manager you will be responsible for pursuing opportunities for service agreements, quick turn projects to keep our customers operating effectively and pursuing large opportunities that help our customers modernize their equipment.

This role is a great fit for those who excel at building relationships, have outstanding customer service and love working with cross-functional teams. This is the ideal role for those that are adept at assessing and understanding both the immediate and future needs of customers.

• Sell the full portfolio of Carrier HVAC Service products and solutions (i.e. service agreements, repairs and modernizations)

• Create and maintain Sales Territory and Account plans where necessary

• Present at customer seminars to develop new and existing customer relationships and opportunities

• Promote Carrier value proposition linking customer objectives to Carrier solutions

• Utilize CRM to manage customer interactions, activities, and opportunity pipeline

• Experienced seller in attracting new customers as well as building share value with existing customers

• Ability to seek out and access new service agreement opportunities both with existing customers and new prospect customers

• Ability to seek out or respond to repair opportunities

• Establishing and building credibility with knowledge of Carrier products/solutions

• Strong ability to develop and sustain customer relationships

• Clearly articulate the value of Carrier’s value offerings and how they map to the customers’ needs

• Ability to detect the Customer’s buying stage and adjust selling accordingly

• Effective presentation and communication skills

• Prioritize on best opportunities

• Responding to the customer requirements in a timely manner

• Gaining the booking/order in a timely manner

• Ability to consistently achieve sales metrics and Annual Targets

• To effectively negotiate service agreement renewals when required

• High School Diploma/ GED

• 3+ years of sales experience in a technical industry or 4+ years of Commercial HVAC technician experience

• Must be able lift/carry 20 lbs, climb ladders/stairs, and be comfortable working on roofs/platforms

• HVAC sales experience or service sales experience

• Ability to sell directly to end user customer

• Previous experience in selling service agreements

• Demonstrates ability to introduce others to cross sell and upsell within their base of customers

• Ability to work in a highly team-oriented and dynamic environment

• Demonstrated ability to identify opportunities to proactively sell preventative repair / upgrade packages

• Self‑motivated and able to manage many simultaneous projects and responsibilities

• Experience using CRM software and Microsoft tools

• Outstanding sales/negotiation skills and goal‑oriented with strong time management and organizational skills

• Demonstrated strong written, verbal and presentation skills to effectively develop expectations and relationships with internal and external customers

The annual salary for this position is between $79,000.00 - $ annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.

This position may be entitled to short‑term cash incentives, subject to plan requirements.

Employees are eligible for benefits, including:

• Health Care Benefits
  :
  Medical, Dental, Vision;
  Wellness incentives

• Retirem…