Order Services, Sales Representative

Remote, Tukwila, WA, US

5 days ago Requisition

Salary Range: $65,000.00 to $80,000.00 annually

Help authors, businesses, and creators bring their ideas to life through consultative sales, project management, and exceptional customer partnerships.

At RPI, we are transforming how products are created, produced, and delivered worldwide. Every day, our cloud-based platform powers millions of personalized, on-demand items that reach customers with speed, quality, and sustainability. We partner with leading brands, publishers, and creative platforms—including , our consumer‑facing self‑publishing brand, to bring ideas to life at global scale.

We’re looking for someone who enjoys building relationships, solving problems, and helping customers turn ideas into finished products. This is a unique hybrid role that combines consultative sales and project management. Success in this role comes from balancing exceptional customer service with a proactive sales mindset—you enjoy nurturing relationships while also identifying new opportunities to grow the business.

As part of our Large Order Services team, you’ll work with authors, publishers, photographers, businesses, nonprofits, and creative professionals to bring a wide variety of projects to life. You’ll serve as their trusted advisor, guiding them from the initial conversation through quoting process, production, and final delivery while uncovering new opportunities to grow the relationship.

As the first meaningful point of contact for prospective customers, you’ll take the time to understand their goals, recommend the right combination of products and services, and partner with internal teams to deliver an exceptional customer experience.

• Meet revenue targets within an expected sales margin while balancing company goals with an exceptional customer service experience.
• Develop an understanding of the book printing process and effectively communicate that information to customers.
• Manage multiple customers, projects, and timelines simultaneously.
• Maintain active sales pipeline, including incoming projects and revenue estimates, using Salesforce or other assigned platforms.
• Drive inbound opportunity conversions through timely follow‑up, relationship building, and proactive engagement with prospective and existing customers.
• Act as an internal liaison by partnering with production teams to ensure deadlines and customer expectations are met.
• Provide customer product support directly and follow projects through delivery.
• Conduct timely follow‑up with customers regarding quotes, project milestones, completed projects, and feedback opportunities while maintaining strong business relationships.
• Provide prospective customers with quotes, coupons, sales agreements, and order placement assistance.
• Develop a strong understanding of our product structure, processes, and methodology to advise customers on the best ways to complete their projects.
• Communicate with team on current business, trends, identifying both positive and negative impacts on the business.
• Contribute to team discussions on strategy with focus on business growth and participate in development projects where appropriate.

• Bachelor’s Degree in business or related field, or equivalent experience
• 2+ years of experience in inside sales, account management, business development, customer success, or another customer‑facing role.
• Experience managing pipelines, opportunities, and customer relationships.
• Strong communication skills, both written and verbal, with the ability to work with many types of customers and varied needs.
• Excellent task management and organizational skills while handling many moving parts and projects.
• A strong desire to help customers while maintaining good business practices.
• A proactive mindset, strong sense of ownership, and bias for action.
• Experience working with CRM platforms a plus.
• A desire to learn and absorb information about book printing, solutions‑selling, and related businesses.

• Be Trustworthy – Act with integrity
• Act with Ownership – Excellence beyond expectations
• Deliver an Extraordinary Customer Experience – Exceed customer expectations
• Be Adaptable – Focus on the opportunity
• Bias for Action – Take smart risks, learn from new mistakes
• Embrace Sustainability – Create a sustainable future together