Security Dispatch Operator

What you will do

• Provide alarm and incident monitoring, dispatching, emergency and non‑emergency security messaging, and incident escalation globally, 24/7 for an organization covering hundreds of locations, over 100,000 people, and 100+ countries.
• Respond to all alarm events and answer incoming customer alarm calls quickly and efficiently.
• Action and respond to internal and external customer emails.
• Answer all incoming calls promptly and professionally.
• Take ownership of queries where possible and follow through.
• Work unsupervised and maintain professionalism.
• Contribute to a safe and healthy workplace by ensuring awareness, compliance with SOPs for emergency, evacuation, security, accident, incident, hazard reporting, and self‑reporting.
• Take practical steps to ensure personal health and safety, e.g., micro‑pausing, stretching, exercising.
• Role model Johnson Controls' Transformation Code of Conduct (CoC).

• Knowledge of the security or technology industry.
• Energetic, enthusiastic, considered, and calm under pressure.
• Ability to speak up and be heard.
• Driven, ready to make a mark on a global scale, thriving on success.
• Work well in a team environment.
• Computer skills:
  Microsoft Office 365 (Teams, Outlook, SharePoint, Excel, Word).
• Analytical, organized, and able to manage competing priorities with ease.
• Experience with in the SOC environment (preferred).
• Security, military, law enforcement, or emergency services experience (preferred).

• Must be able to work 1st, 2nd, or 3rd shift.
• Must be able and willing to work in person at the SOC located in Redmond.
• U.S. citizen or legal right to work in the U.S.
• Candidate must be fully vaccinated against Covid‑19 no later than the start date, unless a valid medical condition or sincerely held religious belief precludes them from receiving the vaccine.

HIRING HOURLY RANGE: $26 - $28 (Hourly rate to be determined by education, experience, knowledge, skills, and abilities of the applicant, internal equity, and market data.)

This position includes a competitive benefits package. For details, please visit the Employee Benefits tab on our main careers page at

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability, or any other characteristic protected by law.

To view more information about your equal opportunity and non‑discrimination rights as a candidate, visit EEO is the Law.

If you are an individual with a disability and you require an accommodation during the application process, please visit here.