Asset Recovery Specialist

Ascend is the largest credit union in Middle Tennessee and one of the largest credit unions in the United States, with over $4 billion in assets. With an occupation-based field of membership, Ascend is focused on the expansion and diversification of the select employee groups it serves, which creates greater security for the credit union and its member-owners. Approximately 650 employees serve more than 250,000 members from 28 Middle Tennessee branch locations, Regional Operations Center, Teller Center and Corporate Headquarters.

Ascend recognizes that its employees are critical to the credit union’s sustained success and future growth. Our employees are the face of the credit union and their personal successes fuel the success of the team. Through collaboration between employees, management, our membership and our Board, we fuel an engine that propels the credit union forward.

Thank you for your interest in a career with Ascend Federal Credit Union! Being employed by Ascend is vastly different than just holding a job. The credit union prides itself on providing employees rewarding career opportunities, competitive benefits and a unique work culture. The credit union’s commitment to its employees is fostered by its commitment to the member-owners, ensuring dedicated and engaged employees to serve the membership.

Ascend’s vision to be the most loved credit union in our market by employees and members alike has earned the credit union distinctions including Federal Credit Union of the Year (NAFCU, 2015), Best Credit Union to Work For ) and Training MVP Awards ).

Collect delinquent accounts and assist with overall delinquency control. Coordinate various aspects of the sale of repossessed collateral cess credit counseling proposals and payments. Collect charged-off loan accounts and assist with overall recovery of funds on charge-off loans and judgment accounts. Responsible for collecting, maintaining and reporting of 1099C charged-off loan accounts.

#LI-Onsite

• Review daily delinquency queue and follow-up on delinquent accounts by telephone and written correspondence. Contact co-makers, co-borrowers and guarantors.
• Provide support to front office employees with delinquent and charged-off loans, returned checks, and charged-off share draft account matters, repossessions, share-loss accounts, bankruptcy accounts and levies.
• Contact members and joint borrowers by telephone and written correspondence to collect charged-off loans and judgment accounts.
• Process daily returned checks including journal entries, entering data in Access, making copies, preparing worksheet, and deducting funds or reversing payments from members’ account, and mailing letters, as needed.
• Process Share-Loss accounts weekly. Send letters and convert account to S-Loss.
• Review and respond to e-mails in a timely fashion. Post payments according to e-mail instruction.
• Submit accounts for legal action or foreclosure. Upon receipt of judgment, request aliases, garnishments, and executions to be issued by legal department.
• Process repossession of collateral. Skiptrace to locate collateral.
• Collect attorney fees and collection expenses.
• Collect charged-off loans on the annual 1099C report, maintain and collect the accumulative list of 1099C loan accounts and report 1099C, as applicable.
• Skiptrace, Accurint, The Work Number, and Credit Report.
• Transfer funds from Week-late Reports.
• Hotcard ATM and debit cards.
• Remove lines of credit and request Adverse Action Notices.
• Update information to the credit bureaus.
• Post judgment and attorney checks.
• Post bankruptcy checks and perform account maintenance.
• Process returned mail. Code accounts as “Bad Address” from returned mail (past due notices) daily. Update addresses applicably.
• Review monthly PMI Report.
• Research accounts, as necessary, including bankruptcy, estate claims, and charge-offs.
• Arrange for sale of repossessed collateral and print and mail Notice of Sale.
• Process and arrange sale of out of state repossessions.
• Determine values and opening bids of repossessed collateral.
• Pay expenses, post proceeds from sale of repossessed collateral, and mail deficiency letters.
• Research and respond to notification of…