Operations Manager

About the Role

We are looking for an Operations Manager who is passionate about delivering an exceptional patient experience. This role is responsible for building and maintaining patient-centered policies and processes, while supporting and developing a team that contributes to both a positive patient experience and the overall success of the practice.

At Tullahoma Vision Associates, we’re more than an eye care clinic, we’re a trusted part of the Tullahoma community. Since 1964, our team has been dedicated to helping patients of all ages see clearly, protect their eye health, and feel genuinely cared for every time they walk through our doors. We believe great care starts with great people. Our clinic is built on compassion, integrity, teamwork, and a true commitment to service.

Patients often tell us they feel “right at home” here, and we work just as hard to create that same supportive, respectful environment for our staff.

Our team takes pride in delivering exceptional, personalized care using advanced technology, high-quality eyewear products, and thorough, prevention-focused exams. But what truly sets us apart is our attention to detail and our dedication to doing what’s right for each patient, not what’s easiest or fastest. We continuously invest in modern diagnostic equipment, new treatment options, and the latest eyewear and contact lens solutions so our team can provide the very best care possible.

If you’re looking for a workplace where your work truly matters, your contributions are valued, and you can build meaningful relationships with patients and coworkers alike, you’ll feel right at home at Tullahoma Vision Associates.

• Oversee front of house operations, including the reception area and day to day administrative workflows
• Step in at reception, check-in or check-out when needed to support team
• Support, coach, and develop team members by setting clear expectations and providing ongoing feedback and guidance
• Ensure policies and operational processes are clearly documented, understood, and consistently followed, making improvements where needed
• Track key operational and performance metrics, using insights to identify trends and opportunities for improvement
• Support scheduling, coordination, and administrative needs to keep daily operations running smoothly
• Partner with leadership to identify operational gaps and implement solutions
• Support hiring, onboarding, performance management, training of new employees to ensure they’re set up for success
• Ensure compliance with internal policies, employment standards, and regulatory requirements
• Manage inventory and supplies, including ordering, tracking, and working with vendors as needed
• Assist with financial tasks such as insurance billing, payment reconciliations, AR/AP, statements, etc.

• Optical or healthcare experience is preferred, but not required
• Experience leading HR initiatives such as recruitment, onboarding, performance management, employee relations, and team development is strongly preferred
  
  Financial literacy including experience with profit and loss statements, insurance plans, collections, billing, etc. is considered an asset
• Comfort with practice management software, computer software, and digital scheduling
• Excellent communication, leadership, and customer service skills
• Gets along with people and demonstrates strong emotional intelligence
• Strong initiative and the ability to anticipate patient needs
• Ability to work both independently and collaboratively in a team environment
• Friendly, professional, and calm demeanor - in person and on the phone
• Excellent organizational skills and attention to detail
• Ability to multitask and adapt in a fast-paced, team-oriented environment
• Eager to learn and build efficiencies
• Passion for patient care and a genuine desire to create a welcoming environment

We hire individuals who are service-oriented, driven by lifelong learning, and eager to increase their skills to ensure the patient always receives the best care and experience possible. We believe in hiring great people and empowering them to do great work.

• Flexible…