Retail Sales Specialist - Tullahoma, TN

Job Description

We are seeking an experienced Retail Sales Specialist that can excel as a customer-facing expert, responsible for delivering knowledgeable, trustworthy, and solution-oriented service in our Tullahoma, TN pool and spa retail environment.

This role goes beyond traditional retail sales; it requires technical product understanding, safe handling awareness, and the ability to guide customers toward the right solution—not just a quick sale.

The ideal candidate is comfortable explaining pool and spa chemicals, equipment, water care basics, and accessories while maintaining a clean, safe, and organized retail floor. Accuracy, professionalism, and customer trust are critical to success in this role. This role is designed for individuals who take pride in educating customers, maintaining safety standards, and delivering reliable pool and spa solutions.

• Hourly base pay of $13 to $15 per hour + commission
• Blue Cross / Blue Shield health insurance
• 401(k) retirement plan
• Paid time off
• Employee discounts
• Paid training to set you up for success

You’ll work in a fast-paced, supportive retail environment where product knowledge, customer trust, and teamwork matter. If you enjoy building relationships and helping customers make confident buying decisions, we’d love to meet you.

• Customer Service & Sales
• Greet customers promptly and professionally
• Assess customer needs related to pool and spa care, equipment, and maintenance
• Recommend appropriate products and solutions based on customer conditions and usage
• Explain product application, dosage basics, and safety considerations clearly
• Build repeat business through honest guidance and consistent service
• Operate point-of-sale (POS) systems accurately

Develop and maintain working knowledge of:

• Pool and spa chemicals and water care fundamentals. Filtration, pumps, heaters, and basic equipment functions. Seasonal pool and spa maintenance needs. Accessories, parts, and retail merchandise. Stay current on product updates, promotions, and safety requirements. Know when to advance technical questions to senior staff or management.

• Maintain a clean, organized, and well-stocked sales floor
• Assist with inventory receiving, stocking, and rotation
• Follow merchandising and signage standards
• Support opening and closing procedures
• Participate in seasonal resets and peak-season preparation

• Customer service or retail sales experience (specialty retail preferred)
• Strong communication and listening skills
• Ability to learn and explain technical products clearly
• Basic math skills for measurements and calculations
• Comfort working around chemicals with proper training
• Ability to stand, lift (up to 50 lbs), and move product throughout the shift

Flexibility for overtime and weekends; peak season may require up to six days/week.

• Experience in pool, spa, plumbing, HVAC, or home improvement retail
• Water testing or pool maintenance experience
• Familiarity with POS and inventory systems
• Bilingual (a plus, not required)

• Customer Focus:
  Builds trust through accurate, helpful recommendations
• Attention to Detail:
  Follows safety, dosage, and handling instructions precisely
• Integrity:
  Prioritizes correct solutions over upselling
• Teamwork:
  Works collaboratively during peak retail periods
• Adaptability:
  Thrives in a seasonal, fast-paced environment

• Ability to lift and carry up to 50 lbs
• Ability to stand and walk for extended periods
• Ability to work indoors and outdoors (seasonally)
• Exposure to pool and spa chemicals with safety training provided

Pool and Spa Depot is a Drug-Free Workplace.