New Home Sales Counselor

Position Summary

The New Home Counselor (NHC) is the face of Banner Built in each community. You’ll lead buyers through the Banner Built Proven Process — helping them choose the right plan, the right homesite, and the right options without overwhelming them or wasting their time. You’re part educator, part problem-solver, part neighbor. Your job is to make buying a home feel simple, straightforward, and honest.

For many of our buyers, this isn’t just a transaction — it’s the biggest step they’ve ever taken toward the American dream. Your work shapes that experience. And when you do it well, buyers turn into raving fans who send their friends, family, coworkers, and church members right back to you.

• Welcome visitors to our model home, listen to their needs, and help them imagine what life could look like in a new home.
• Lead guided home tours that highlight comfort, design, and lifestyle benefits — not just features or square footage.
• Help customers personalize their home
  , using our design software to show how finishes and layouts can reflect their style.
• Walk buyers through the purchase process — from choosing their home and securing financing to signing their contract and closing.
• Stay in touch through construction with regular updates and check-ins so customers always know what’s happening.
• Celebrate move‑in day with thoughtful touches that make the moment special.
• Encourage referrals by building strong relationships that turn happy homeowners into raving fans.
• Use our CRM tools to stay organized, track leads, and follow up consistently so no buyer slips through the cracks.

• Motivated & Self Driven. You set goals, take initiative, and thrive when your success is measured by results. You should live by our value of Getting Better Everyday
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• Organized. You can manage multiple buyers, details, and deadlines without losing track.
• Tech‑comfortable. You can use digital tools to manage leads, show home design options, and keep buyers informed. You see technology as a tool, not extra work.
• A clear communicator. You can explain complex things — like financing or design choices — in simple, friendly language.
• Curious and coachable. You like learning new ways to improve your process and grow your skills.
• Positive and professional. You show up with energy, empathy, and reliability every day.