CX Representative - Billing & Collections

R CX Representative - Billing & Collections (Open)

Location:

Tulsa, OK – W. 7th St. – Management – Central BSC

The Billing & Collections Representative is responsible for the accurate and timely daily billing of customer accounts and safeguarding the assets of Airgas's Central Division by maintaining a healthy accounts receivable position for all accounts assigned. The Representative proactively avoids problems that delay billing and payment from customers by the accurate and timely entry of invoices and resolution of purchase order inconsistencies as quickly as possible following identification.

• Manage and prioritize an assigned portfolio for maximum collection benefit, ensuring accurate and timely web‑based billing and account reconciliation.
• Proactively resolve customer account issues and payment delays at the billing stage or when past due, conducting root cause analysis, resolving electronic transfer rejections, and negotiating payment settlements.
• Initiate comprehensive Accounts Receivable review, research, and resolution. Monitor Days Sales Outstanding (DSO) and aging reports, manage credit limits, and evaluate customer A/R to determine problem accounts, doubtful accounts, and write‑offs.
• Prepare and present reports for review with internal customers (Sales and Finance), and create and maintain Excel spreadsheets to provide customers with required billing data.

• High School Diploma/GED required, coupled with prior business-to-business, order-to-cash, and/or business collections experience.
• Strong technical proficiency, including advanced Excel skills, proficiency in Google Suite applications, and demonstrated ability to utilize financial applications within SAP.
• Excellent analytical and creative problem‑solving skills, with the ability to make independent decisions, discern when to elevate issues, and take a proactive approach to problem avoidance.
• Strong interpersonal skills, including excellent oral and written communication, customer focus, professionalism, and the ability to work effectively in a team environment.

• Associates/Bachelor's degree.
• Prior customer service related experience.
• Prior billing and/or accounts payable experience in a high-volume, fast-paced customer service‑oriented environment.
• Prior SAP experience.

We care about and support our Airgas Families through a comprehensive benefits package that includes medical, dental, vision, short‑ and long‑term disability, life and accidental death and dismemberment insurance, Employee Assistance Program, pre‑tax commuter benefit, parental leave, vacation, sick time, floating holidays, jury duty and funeral/bereavement leave, and paid holidays for all eligible full‑time employees. Eligible employees are also eligible for a 401(k) plan with company matching, tuition reimbursement, discounted college tuition for dependents, and an Airgas Scholarship Program for dependent children.

We are an equal opportunity employer. We welcome all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The company is committed to providing reasonable accommodations to individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation, please contact us by email at us-ac

Airgas is a Government contractor subject to the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Section 503 of the Rehabilitation Act of 1973.