CX Specialist- Special Handling

R CX Specialist
- Special Handling (Open)

Location:

Tulsa, OK - W. 7th St.

- Management - Central BSC

• Base pay + performance incentives
• Hybrid Schedule, Monday-Friday, NO Weekends!
• Comprehensive Family Benefits:
  Airgas offers a full benefits package designed to support your whole life, including Medical, Dental, Vision, Life, AD&D, and Disability Insurance.
• Support for Parents:
  We offer up to 14-week paid childbirth benefits to support growing families.
• Future Security: 401(k) Retirement Plan with company match, Tuition Assistance, Paid Holidays, Vacation, and Sick time.
• Early Access:
  Your benefits start after just 30 days of employment

Recruiter:
Sophia Harris |  | (Call/Text)

The CX Special Handling Specialist is a collaborative and solution-oriented partner responsible for nurturing a portfolio of special handled customer accounts, and building alignment on complex billing related to pricing, cylinder balances, and other billing discrepancies. The CXS acts as a key contributor, maintaining high-level internal partnerships, and supporting customer relationships to remain strong and productive. The key characteristics for the role are excellent organizational, root cause analysis, and time management skills.

• Act as a primary point of contact for customers requiring specialized billing support, building strong relationships and supporting customer satisfaction by fostering understanding of customer billing expectations.
• Collaborate with internal teams to understand customer needs and develop tailored solutions for special handling requests.
• Identify and build alignment on complex customer billing concerns by coordinating with internal departments (e.g., branches, account managers, technical support, CX and leadership teams) to support timely and accurate fulfilment of the customers billing needs.
• Proactively identify and address potential problems or delays in the special handling process, escalating as needed to advance healthy account balances.
• Document all customer interactions, special handling expectations, and resolutions accurately.
• Participate in continuous improvement initiatives related to special handling processes and customer experience.
• Stay informed about billing expectations and company policies pertaining to assigned special handling portfolio.
• Build alignment on account discrepancies, by submitting the appropriate documentation or requests such as crediting/rebilling invoices due to pricing, cylinder, purchase order or other identified billing issues.

• High School Diploma or equivalent.
• Ideally, you bring 2+ years of billing/accounts receivable experience in a high-volume, fast-paced environment with Customer Service related experience.
• Comfort balancing multiple priorities.
• Strong approach to building alignment on unexpected variances involving several concrete variables in standardized situations.
• Good organizational and analytical skills.
• Experience with Microsoft Excel, Google Sheets, and Airtable or any other spreadsheet software program.

• Associates Degree in Accounting or Business related field a plus.
• Experience with SAP and/or ERP system(s) is a plus.

We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, short-term and long-term disability, life and accidental death and dismemberment (AD&D) insurance, Employee Assistance Program (EAP), pre-tax commuter transportation benefit, parental leave, vacation, sick time, floating holidays, jury duty and funeral/bereavement leave, and paid holidays for all eligible full-time employees.

Additionally, we offer our eligible employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for eligible employees' dependents, and an Airgas Scholarship Program for dependent children.

Associates who are members of collective bargaining units should review their bargaining agreement to determine whether they are eligible for some or all of the benefits described…