Field Service Administrator

Overview

Reports to: Field Service Manager

Cooperates with: Engineering, Accounting, Production, Sales, Field Services

Primary Responsibility: The Field Service Administrator will be responsible for providing administrative, documentation, and data management support to the Field Services team. This role ensures the accuracy, completeness, organization, and timely processing of service-related records throughout the service and commissioning lifecycle, including service workbooks, equipment tracking, commissioning books, and other required documentation.

• Review, verify, and process service workbooks for completeness, accuracy, and compliance with company standards.
• Maintain and update equipment tracking records, including asset status, serial numbers, commissioning dates, and service history.
• Perform quality checks on documentation prior to customer delivery to ensure consistency and professionalism.
• Manage the flow of Field Service documentation to ensure timely submission, review, and archival.
• Assist Field Service Supervisors and Managers with administrative preparation of service-related documentation.
• Maintain digital and physical filing systems for Field Service records, ensuring version control and traceability.
• Coordinate with Project Management to align service documentation with project requirements.
• Respond and manage all analyzers to ensure records and maintenance are current and valid.
• Support Field Service Technicians by providing guidance on documentation standards and submission requirements.
• Generate reports and summaries related to service activity, equipment status, and documentation metrics.
• Assist with internal audits and record requests related to service and commissioning documentation.
• Participate in internal meetings as required and provide documentation-related updates.
• Monitor and manage the Field Service Hotline. Disperse calls as needed based on requests.
• Other administrative duties as assigned.

• Excellent verbal and written communication skills.
• Strong clerical and organizational skills.
• Ability to manage multiple tasks simultaneously while maintaining accuracy.
• Ability to prioritize administrative tasks by urgency and importance.
• Proficiency with Windows and MS Office applications (Word, Excel, PowerPoint, Outlook, Teams).
• Highly organized and detail-oriented while able to understand the "big picture."
• 0-1 years of prior administrative or equivalent experience, or a combination of education and demonstrated knowledge, skills, and abilities.
• Prior experience using Salesforce is preferred.

• Health, Dental & Vision Insurance
• Annual Bonus Program
• $350 Annual Wellness Credit
• Flexible Spending Account (FSA)
• 401k with match up to 5%
• Life insurance
• Disability insurance
• Onsite Gym
• 5 days of paid sick leave annually (prorated based on start date)
• 15 days PTO annually (prorated based on start date)

MIRATECH is an equal opportunity employer and supports a diverse and inclusive workforce. All employment practices are based on qualification and merit, without regards to race, color, national origin, ancestry, religion, age, sex, gender identity, sexual orientation or preference, marital status or spousal affiliation, physical or mental disability, medical conditions, pregnancy, status as a protected veteran, genetic information, or citizenship within the limits imposed by federal laws and regulations.