Data Services Representative

About Hire Right

Hire Right is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do. Combining in‑house talent, personalized services, and proprietary technology, we ensure the best candidate experience possible. PBSA accredited and based in Nashville, TN, we offer expertise from our regional centers across 200 countries and territories in The Americas, Europe, Asia, and the Middle East.

Our commitment to get it right every time, everywhere, makes us the trusted partner of businesses and organizations worldwide.

The Document Control Specialist aka Data Services Representative will identify, aggregate, process and distribute compliance‑related reports to fulfill consumer report requests in accordance with FCRA regulations. This position requires Federal Security Clearance after hire.

• Identify, aggregate, process and distribute compliance‑related reports to fulfill consumer report requests in accordance with FCRA regulations.
• Record relative activities within Sales Force, ensures all personal sensitive information is masked, compiles reports with appropriate federal regulatory disclosures and prepares report pack for mailing.
• Communicate with the consumer via telephone or email to verify identity and report specifics as necessary.
• Conduct quality assurance reviews and/or process returned mail.
• Access multiple current and legacy platforms (Next Gen, OpTool, BAI, Tracker, DAC Edition) to assimilate reports and documents responsive to the specific type of consumer request.
• Verify and authenticate consumer personal (PSI) sensitive information with existing database.
• Communicate with consumer via email and/or phone to evaluate specific report requests to ensure accurate fulfillment.
• Manually review every report/document to be provided to consumer to identify and mask 27 different types of consumer PSI.
• Determine the appropriate federal and/or state regulatory disclosures required to meet compliance regulations.
• Assimilate all required reports/documents into a single response packet for mailing or emailing. For emailed packets, documents are compiled using Adobe Pro 11 and Primo Converter.
• Complete Sales Force cases to record search results and note documents provided in response to the consumer's request.
• Print reports and prepare for mailing.
• Conduct quality check of the response packet to ensure correct documents are provided, all pertinent PSI is masked and appropriate disclosures are enclosed.
• Log and track other department related activities for quality and reporting purposes.
• Review and route internal and external requests (customers, consumers, AMs).
• Assist with other assignments or projects.
• Adhere to FCRA regulations and internal SLA guidelines.

M-F 7am to 3:30 in office.

High School Diploma or equivalent required.

• Medical
• Dental
• Vision
• Paid Life/AD&D Insurance
• Voluntary Life Insurance Short & Long Term Disability
• Flexible Spending Accounts
• 401K
• Generous Vacation and Sick Program
• 10 Paid Holidays
• Education Assistance Program
• Business Casual Attire
• Generous Referral Program
• Employee Discounts and Rewards
• And much more!
• All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search.

Minorities / Females / Veterans / Disabilities

Hire Right does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Hire Right and Hire Right will not be obligated to pay a placement fee.