Customer Service Coordinator

Customer Service Coordinator – Oklahoma Chiller, Tulsa, OK

Build More Than Processes. Build Impact.

Are you someone who thrives in organization, communication, and making things run smoothly behind the scenes?

Do you take pride in accuracy, ownership, and being the person your team can rely on?

At Oklahoma Chiller, we don’t just support operations, we build a company that transforms lives. Our mission is to inspire and empower employees to become all they were created to be. Our vision is to grow indefinitely to create opportunity and impact thousands.

If you value Trust. Loyalty. Courage. Humility. Excellence. You’ll feel at home here.

We are seeking a Customer Service Coordinator who is highly organized, detail-oriented, and ready to take ownership of key operational processes that keep our business running.

This role is not just administrative, it is essential.

You will play a critical role in coordinating purchase orders, supporting internal teams, managing vendor communication, and ensuring accuracy across multiple systems.

• Wants ownership and responsibility
• Enjoys staying organized and keeping processes on track
• Thrives in a fast-paced, team-driven environment
• Is solutions-oriented and not easily discouraged by change
• Is looking for long-term growth and increased responsibility

• Manage incoming calls and direct inquiries to the appropriate team members
• Log and document customer interactions accurately within the system
• Respond to emails related to purchase orders, inventory, and general inquiries
• Support the Customer Service Lead with daily operations
• Create and issue purchase orders (POs)
• Manage vendor communication including updating lead times and following up on order status
• Coordinate with technicians to collect receipts and required documentation
• Maintain and update PO reporting, ensuring accuracy and timeliness
• Provide weekly "Awaiting Parts" reports to the team
• Manage material planning and order necessary parts
• Collaborate with the Inventory Coordinator on parts received and shipping logistics
• Oversee inventory-related tasks including creating new items and tracking technician inventory
• Ensure proper handling and tracking of refrigerant inventory
• Support Accounts Payable with invoice and PO reconciliation
• Assist Accounts Receivable with reporting for work ready to be billed
• Work cross-functionally to strengthen vendor and customer relationships
• Assist in onboarding and training new team members

• Strong attention to detail and high level of accuracy in data entry
• Ability to manage multiple tasks and prioritize effectively
• Strong communication and relationship-building skills
• A proactive, problem-solving mindset
• Comfortable adapting to process improvements and feedback
• Professional, positive, team-oriented attitude
• Desire to grow within a company and take on increasing responsibility

You won’t be a number here.

You’ll be a key part of a team committed to:

• Growing indefinitely
• Investing in its people
• Creating opportunity from within
• Operating with integrity and excellence

• Pay based on experience
• 3% Profit Sharing Bonus
• 4% 401(k) Match
• Comprehensive Health Insurance (100% Employee Coverage | 50% Dependents)
• Dental, Vision, Life Insurance
• Short-Term & Long-Term Disability
• 96 Hours PTO
• 8 Paid Holidays
• Additional benefits designed to support you and your family