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Access Services Technicians provide support to the Access Services department of Falvey Library. Technicians are responsible for conducting the following tasks:

• Provide in‑person customer service at the library service desk. Conduct circulation transactions for patrons and answer patron questions.
• Search for materials in the library catalog for patrons and direct patrons to reference librarians for research assistance.
• Process requests and materials for the Pickup & Go holds service.
• Answer incoming phone calls to the library service desk.
• Shelve returned books and maintain book stacks.
• Move book carts, lift and carry books, and search for missing books.
• Process interlibrary loan materials and update records in specialized library software and systems.
• Scan pages in journals and books for electronic delivery.
• Ship materials to other libraries via Fed‑Ex software.
• Open incoming packages and sort contents for processing.
• Retrieve materials from local and remote locations.
• Perform light clerical work, routine office tasks, and run errands as directed.
• Participate and contribute to library projects as assigned by Access Services staff.

• Excellent verbal and written communication skills, attention to detail, and reliability are all required.
• Ability to perform repetitive tasks with great accuracy and consistency is required.
• Excellent interpersonal skills; able to handle difficult situations; customer service experience preferred.
• Experience using hardware (laptops, PCs, printers, scanners, mobile devices), software (Windows, Mac, web browsers, Novasis, Webmail, Blackboard), and wireless network access preferred.
• Familiarity with the library’s catalog, journals, databases, and web search engines preferred.
• Cross‑training in multiple areas required.

• Prolonged sitting, standing, and walking for up to 4 hours at a time; frequent bending and lifting; able to lift 30 lbs. of library materials while moving/walking; pushing and pulling a book truck (4 wheels) of library materials weighing between 50 and 100 lbs.; ability to climb several flights of stairs on an occasional basis.

Summer Library Service

Hours:

Monday – Thursday: 9am‑5pm (May 18‑May 28)
Monday – Thursday: 9am‑7pm (June 1‑July 29)
Monday – Thursday: 9am‑5pm (August 3‑August 13)
Monday – Friday: 9am‑5pm (August 17‑August 21)
Saturday‑Sunday: 12pm‑5pm (August 22‑23)

Wage Rate: $11.25/hour