Sales Administrative Assistant

Provide administrative support to the sales team and quality customer service to prospective residents. Coordinate and expedite the move-in and move-out process to promote maximum occupancy of the community.

• Provide administrative support to the sales office by responding to phone and internet inquiries, assuring an adequate supply of collateral marketing materials, and maintaining sales records.
• Generate weekly and monthly sales and inventory reports for applicable internal departments and external advertising and marketing consultants.
• Process new resident application paperwork from reservation through settlement process.
• Oversee the availability of all Independent Living (IL) residences and communicate readiness of refurbishment status to the sales team.
• Partner with new residents, vendors, and internal departments to coordinate all aspects of the move-in and move-out process to assure a positive and high-quality experience.
• Oversee the custom upgrade and refurbishment process for new residents by coordinating with the Refurbishment Manager/Team.
• Maintain the S.T.A.R. resident referral program by monitoring points earned by the residents, providing semi-annual account summaries, tracking annual results of the program and planning and coordinating the annual awards events.
• Supporting all aspects of the daily functions related to the Sales Team.
• Serve as a staff advisor to the resident Welcome Committee by providing assignments and welcome baskets to committee members.
• Perform other related functions as required or as assigned.
• Strong verbal and written communication skills.
• Intermediate level computer skills with Microsoft Office programs and ability to learn new software.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines and team goals.
• Ability to effectively manage sensitive and confidential communications and information while maintaining a high level of poise and tact.
• Ability to function well in a high-paced and at times stressful environment.

• A minimum of 3 years of administrative experience working in a customer service environment is required.
• Previous administrative marketing experience is preferred.
• Associate or bachelor’s degree Business, Sales, Public Relations or other business-related degrees: or an equivalent combination of education, experience is preferred.

• A moderate amount of walking, standing, and sitting.
• Must be able to occasionally lift to 25 pounds.
• Ability to travel by car and/or commercial airline.

Ability and willingness to periodically work outside core office hours, including evenings and weekends.

Equal Opportunity Employer
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