Homeowner Services Coordinator

Homeowner Services Coordinator 2026

This position is responsible for assisting the Homeowner Services team meet Green Country Habitat for Humanity's housing goals by coordinating homebuyer education, financial education workshops, and housing counseling for pre-purchase, rental, and credit counseling services. Administrative responsibilities include processing intake information, input of applicant and homebuyer tracking data, report generation and mortgage servicing.

Essential functions include maintaining official records and documents, ensuring compliance with federal, state, and local regulations, maintaining confidentiality of client information, assisting in community outreach and marketing, conducting group intakes and collecting required documentation, registering clients seeking to purchase a home or other home related services, creating case or client files containing personal and financial information, updating Home Keeper client file with all changes throughout relationship, assisting with home dedications, groundbreaking, and other events, entering all monthly payments and money orders into Keystone system, entering and disbursing payments for principal and escrow in Keystone, maintaining homeowner insurance invoices and entering into Keystone, receiving and processing calls from homeowners inquiring about their monthly payments, creating, printing, and mailing monthly statements and late notifications to homeowners, making collection calls, processing monthly report for credit report, assisting with processing mortgage applications, acquiring HUD certification within 90 days, and assisting Homeowner Services with other tasks as required.

Position requirements include experience and education in Spanish and English, mortgage and client service experience, knowledge of HUD policies, procedures, state, and federal regulations, proficiency in the operation of intermediate level office equipment and software programs, knowledge to assemble, analyze and report data and information in a clear, precise, and objective manner, high degree of organizational and time/people management ability, understanding, non-judgmental, solutions oriented and a problem solver, ability to build positive and strong relationships with potential home buyers, key lenders, and customers, excellent interpersonal, oral, written and communication skills, and ability to work effectively on a team.