Service Manager - SupremeServ East Coast

Service Manager - Supreme Serv East Coast page is loaded## Service Manager - Supreme Serv East Coast locations:
Bundambatime type:
Full time posted on:
Posted Todaytime left to apply:
End Date:
July 15, 2026 (30+ days left to apply) job requisition :
JR 25647

Set up strategies and plans with the aim of providing/maintaining a KSB customer service to meet and exceed both order intake budgets and attribute overall gross margin targets. Key responsibilities in achieving this would be as per the following;
* Implement strategies and plans for the service centre corresponding to their territory and KSB product portfolio..
* Implement target customers and target products within service departments.
* Management of KSB employees within the KSB service centre.
* Monthly review of P & L’s for the service department.
* Ensure adequate coverage of customer service enquiries and response times. Constant review of response times, win / loss ratios and customer feedback on all service-related business is essential.
* Work with the respective sales teams to ensure adequate coverage of customer base to build overall sales.
* Maintain company margins on all product along with service labour rates.
* Set spare parts stocking levels for all KSB products required for the service business.
* Work with spare parts and product managers in review all NNF’s for KSB products to ensure we can offer best price and maintain our company margins.
* Review and set pricing agreements for our key service customer accounts and keep updated and distributed.
* Monitoring and coverage of day to day quotation of service business as required.
* Review customer quotations and standardise on format and design.
* Attend customer meetings as required to assist with customer relationships and also review customer service.
* Set up a local buy policy within department involving purchasing for non-cast wear parts such as bearings, seals, O rings and gaskets. Review with spare parts team.
* Report to senior management on service business as required/requested.
* Attend weekly Supreme Serv meetings to discuss service component of business.
* Attend and present at national management meetings as requested.
* Assist with reduction of warranties including wrong supply of goods.
* Implement and maintain plans with respective sales team to follow-up on all quotations.
* Oversee the quotation and sale of all project service related business for each branch.
* Build relationships with sister KSB companies service teams
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