Account Manager

Position: Account Manager I
POSITION SUMMARY

An Account Manager I is responsible for managing and maintaining client relationships, ensuring their satisfaction, and handling day-to-day account operations. They serve as the primary point of contact for a portfolio of accounts, focusing on delivering services according to client expectations. This role involves problem-solving, coordinating internal teams, and ensuring timely delivery of products or services with primary focuses on building client relationships and maintaining client retention.

Successful TEAM member is customer service minded, has strong organization skills, and communicates confidently and effectively with internal and external clients.

RESPONSIBILITIES

* Serve as the primary contact for assigned clients.

* Ensure client satisfaction and address concerns within service level agreement guidelines while delivering professional, high-level customer service consistent with TEAM's core values and customer excellence expectations.

* Monitor and manage the delivery of products or services including operational updates.

* Assist in resolving basic issues or escalations.

* Maintain accurate records of client interactions and account activities.

* Collaborate with internal teams and external business partners to ensure seamless service delivery.

* Meet client retention and satisfaction targets.

* Develop and maintain a strong understanding of the industry and TEAM Companies' products and capabilities.

* Other duties and projects as assigned by TEAM leader.

REQUIRED QUALIFICATIONS AND SKILLS

* Experience:

Bachelor's degree, OR High School Diploma and 1-2 years of work experience, preferably with a focus on account management, business development, or customer service.

* Computer

Skills:

Tech-savvy individual with a high-level knowledge of business-related computer skills (Microsoft Office Suite including Outlook, PowerPoint, Word and Excel) and the ability to learn new systems quickly.

* Soft

Skills Required:

* Communication - Clearly and professionally conveys information verbally and in writing, ensuring alignment between clients, internal teams, and stakeholders.

* Detail-Oriented - Demonstrates strong attention to detail to ensure accuracy in client deliverables, contracts, reporting, and follow-through on commitments.

* Organizational Skills - Effectively manages multiple accounts, priorities, and deadlines through structured, systematic approaches.

* Low Ego / Coachability - Open to feedback, willing to acknowledge mistakes, and continuously seeks opportunities for personal and professional improvement.

* Presentation Skills - Confidently presents ideas, solutions, and performance updates to clients and internal audiences in a clear and engaging manner.

* Relationship Building - Develops and maintains strong, trust-based relationships with clients and colleagues to drive long-term partnership and satisfaction.

* Sales & Influence Skills - Uses effective interpersonal and consultative selling techniques to promote products, services, or ideas while aligning solutions to client needs.

* Self-Confidence & Decision-Making - Demonstrates confidence in judgment and decision-making while taking ownership of account outcomes.

* Time Management - Prioritizes tasks efficiently to meet deadlines, manage competing demands, and maintain high-quality service across multiple accounts.

* Resourcefulness - Proactively identifies solutions, leverages available resources, and navigates challenges with creativity and initiative.

* Adaptability & Learning Agility - Quickly adapts to change and rapidly learns new systems, tools, and processes in a dynamic environment.

* Work Environment:

* Maintain confidentiality in accordance with government, organization and department policies.

* Demonstrate reliability supporting TEAM attendance standards as attendance and punctuality are key to the success for all.

* Utilization of standard office equipment such as computers, phones, various software platforms, and other technology.

* You must be able to sit for long periods of time.

* Travel up to 25%.

COMPANY CORE VALUES

* Collaborate:
Do great things together!

* Innovate:
Champion new ideas and embrace change!

* Serve:
Serve each other, our clients, and community!

* Celebrate:
Work hard, play hard!

Reasonable Accommodations Statement:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.