CSR - Accounts Receivable Specialist-Strategic Accounts

Accounts Receivable Specialist-Strategic Accounts (Open)

Location:

Tulsa, OK - W. 7th St.

- Management - Central BSC

How will you CONTRIBUTE and GROW?

At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

Airgas is Hiring for a Accounts Receivable Specialist in Tulsa, OK

We are looking for you!

Recruiter: Neelam Patel /  / ) CALL/TEXT

The Customer Experience (CX) Representative manages a portfolio of customer accounts, focusing on daily collection efforts and resolving issues related to billing, pricing, and cash applications. This role requires effectively supporting the Division's collection goals while ensuring quality customer service and adhering to company policies and procedures. The CXR must recognize and escalate significant credit risks, utilizing strong organizational and time management skills for time-sensitive collection efforts, and conduct research to thoroughly understand information as needed.

• Collections and Portfolio Management:
  Manage a portfolio of customer accounts by contacting customers on past-due invoices, reviewing and releasing sales, and prioritizing efforts to maximize collections.

• Risk Management and Escalation:
  Proactively identify account risks, AR trends, and potential credit problems, and communicate or escalate significant matters to CX supervisors and field contacts.

• Dispute Resolution:
  Identify errors and discrepancies on customer accounts, then create, investigate, and resolve disputes from beginning to end, while maintaining a general understanding of all CX disciplines.

• Relationship and Documentation:
  Maintain quality relationships with internal field contacts (Branch, Account, District Managers, and AVPs), log all critical communications, and utilize strong customer service skills.

• High school diploma or equivalent.

• An ability to see the collections operation as a financially oriented customer service function which balances cost control with support for the business.

• The candidate must be able to problem solve and quickly research solutions.

• The successful candidate must have a strong "client service" mindset and the ability to use collaborative and non-adversarial approaches in achieving diverse goals.

• Ability to manage multiple priorities.

• Some commercial collection experience is preferred.

• Experience with SAP and/or ERP systems (plus), basic Excel/Google Sheets experience.

• A proven track record of success in prior collection roles, a plus.

• Bilingual (Spanish) a plus, but not required.

We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, short-term and long-term disability, life and accidental death and dismemberment (AD&D) insurance, Employee Assistance Program (EAP), pre-tax commuter transportation benefit, parental leave, vacation, sick time, floating holidays, jury duty and funeral/bereavement leave, and paid holidays for all eligible full-time employees.

Additionally, we offer our eligible employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for eligible employees' dependents, and an Airgas Scholarship Program for dependent children.

Associates who are members of collective bargaining units should review their bargaining agreement to determine whether they are eligible for some or all of the benefits described here and to see any special terms or conditions for eligibility.

At Airgas, we are committed to building a workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products; and a leading U.S. supplier of ammonia products and process chemicals. Through the passion and diversity of its 18,000 associates, Airgas fosters a culture of safety, customer success, sustainability and innovation.

Airgas associates are empowered to share ideas, take initiative and make decisions.

Airgas is a subsidiary of Air Liquide, a world leader in gases, technologies and services for industry and healthcare.…