Head of Customer Success

Head of Customer Success

Location:

Madrid

Employment Type:

Full-time
Workplace Type:
Hybrid

Reports To:

Chief Revenue Officer

Pexapark is the price intelligence platform for clean energy. Covering solar, wind, and battery storage across more than 20 countries, Pexapark helps clean energy buyers, sellers, and investors navigate increasingly complex power markets with confidence. To do this, the company combines market-based insights and pricing solutions with expert-led transaction facilitation.

Unlike fundamental assumptions or infrequent RFPs, Pexapark is powered by real market data sourced on an ongoing basis from more than a hundred counter parties. This enables Pexapark to provide a market consensus view on otherwise non-transparent contracts. As a result, both new entrants and experienced players trust Pexapark to connect the dots across every stage of clean energy commercialization – from pre-transaction analysis, to price negotiation, to post-transaction performance and exposure management.

Founded in 2017 by power traders, Pexapark has facilitated over 40,000 megawatts of transactions and currently serves more than 250 customers across Europe and the US.

As Head of Customer Success at Pexapark, you will lead and evolve our customer success function, ensuring clients derive maximum value from our portfolio of market data, insights, and analytics solutions.

You will be responsible for strengthening strategy, performance, and execution across the function, driving measurable improvements in customer satisfaction, retention, and growth.

Working closely with clients and internal stakeholders, you will optimize existing processes, elevate team performance, and ensure a seamless, scalable customer experience. With a cutting-edge data suite and growing portfolio, you will play a key role in deepening engagement across existing accounts and reinforcing long-term recurring revenue impact.

• Lead and optimize the customer success function, strengthening performance, retention, and expansion outcomes

• Define and execute the customer success strategy to drive retention, expansion, and long-term value creation

• Own onboarding excellence, ensuring a seamless transition from sales and strong product adoption

• Act as the voice of the customer across the organization, translating insights into product and commercial improvements

• Develop senior stakeholder relationships and lead regular business reviews with key accounts

• Design and track core KPIs, including NPS, CSAT, LTV, and churn, using data to proactively manage customer health and risk

• Implement scalable systems, tooling, and documentation to support growth

• Partner closely with sales, marketing, and product to align customer outcomes with company strategy

• 8+ years of experience in customer success, with a proven track record of building and scaling high-performing teams

• Experience working with complex products, ideally within financial data or energy markets

• Strong commercial acumen, with the ability to balance customer advocacy and revenue growth

• Excellent communication and interpersonal skills, with the ability to influence senior stakeholders

• Proficiency in Salesforce and experience building scalable operational frameworks

• Experience managing contracts in the €10k–€100k range, with confidence handling accounts of varying sizes

• A good sense of humor

At Pexapark, we have our own way of doing things. The secret sauce that makes up Pexapark’s culture is made up of six ingredients:

• Be an entrepreneur – We have a bias to action
• Deliver “WOW” – What we do, we do well
• Put the customer interest first – We help our customers succeed
• Be accountable – Everyone at Pexapark is responsible for success: "If it is to be, it is up to me"
• Systematic and data-driven – We follow systematic and reproducible approaches and measure outcomes to learn what worked and what didn’t
• Be humble – We admit when we’re wrong and don’t blame each other

• The opportunity to influence major decisions in the energy sector, supporting the transition to net zero

• A highly flexible environment with hybrid working options

• Options for equity participation in our company

• Company-wide events, including PEXA parties

• A fun scale-up culture made up of an internationally diverse team of renewable energy experts and seasoned professionals

• A company bonus scheme or company incentive plan