Customer Success Manager_Anywhere

Description

Help assess Claims exposure for the Insurance Carrier and Improve the Customer Experience for the Policyholders affected by a Natural Disaster.

Position:
Customer Success

This position adds VALUE to the client’s adoption and use of the Geo Spatial Data product

Attention Grabbers:

Normalize data produced by our satellites and other sensors from natural catastrophe

Solutions Development

Work with Delivery team and Sales/ Strategic Account Managers

• Guidance on the use of products and solutions.
• Gathering and analyzing customer feedback to identifying areas for improvement.
• Collaborating with product management, sales, account management and marketing.
• Proactively recommend improvements to solutions & processes.

Must have:

• 1) Experience in customer-facing roles,
  2) P&C insurance and
  3) Scaling Technical Solutions.

• A job that matters in a dynamic New Space environment with a scale-up approach
• An independent role with a supportive and diverse work environment
• Healthcare, Medical/Dental/Vision Insurance
• Short & Long Term Disability and Life Insurance
• Flexible vacation policy
• 401K Plan
• Time for Self-development, research, training, conferences and certifications

In this role you will:

• Lead onboarding process, facilitate a successful Client implementations and usage of the Company’s products and solutions, including:
• Collaborate closely with the Company’s Product DEV and delivery teams, and Sales to work with customers on assessing, defining, planning and implementing the solutions.
• Gain in depth Customer's insight into needs and expectations and provide solutions to meet their needs.
• Achieve quantifiable value add.
• Joint customer / Company’s solution implementation planning & management.
• Provide customers with guidance on the use of Company’s products and solutions
• Resolve any challenges that may arise.
• Monitor CSAT levels and track (KPIs).
• Develop and implement strategies to enhance CSAT and loyalty.
• Collaboration with Sales to support contract renewals and  for up- and cross-selling.
• Gather & analyze customer feedback and  for improvement. Collaborate with the product and Dev teams to drive product improvements and ensure customer’s needs are met.

Annual Salary: MARKET based