Spare Parts Supervisor

Role Purpose

The Spare Parts Supervisor is responsible for leading/optimizing/digitizing and automating shareholder wealth by competitively modernizing end‑to‑end spare parts business development, order fulfillment and execution processes utilizing modern digital/automation techniques for efficient B2B business. This role partners closely with all facets of the value chain and stakeholders to include customers, suppliers, distributors, sales, marketing, and internal parts fulfillment teams to ensure accurate, digitized and automated spare parts processes to include parts lists, competitive pricing, and real time processes to be real time, quick accurate and profitable.

Drive all processes to be digital, automated and modern leveraging modern technology to establish aftermarket parts as easy to be business with 24/7/365.

Able to proactively review installations, parts lists, and historical data to anticipate customer needs, drive growth, and leverage modern technology to achieve sustainable profitable growth while supporting strategic aftermarket goals and digitally/automate data for efficiency and above all else safely and ethically.

• Customer & Stakeholder Collaboration

• Lead, inspire and coach the Spare Parts Analyst team, ensuring high performance, accuracy, and on time delivery and getting more efficient and improving daily through constant visionary leadership and persistence.
• Be able to demonstrate, prepare and lead customer value added processes, align with strategic goals and all applicable technical and commercial requirements, proactively offering value‑added alternatives and solutions digitally and automated with an eye on Artificial Intelligence (A.I).
• Coach a collaborative culture with cross‑functionally with internal teams (OSE, Product Line, and Repair & Parts) to support and improve efficient quotation and sourcing processes in a digital/automated manner.
• Be the conduit to manage relationships and desired outcomes with key stakeholders to include all facets of the business process owners – Front End Sales, Marketing, Order Management, Suppliers, Logistics and Post delivery entities. Assure all products are 100% accurate both technically and commercially to meet RP and customer standards in a real-time manner.
• Lead and ensure effective use of existing quotation tools, reference systems, and strict adherence to RP processes and guidelines and further drive the digitization of business support tools with possible Artificial Intelligence (AI) enhancements.
• Lead and constantly analyzes stakeholder trends to align current macro-trends to ensure business is flowing starting with timely quotations, meet contractual, commercial, and technical expectations during transactions and timely/accurate execution, follow-up and provide future path to solutions.
• Drive customer satisfaction through timely, accurate, and professional quotation support.

• Pricing & Parts Management

• Lead, develop, process, and maintain customer price lists in collaboration with third‑party vendors and internal stakeholders to meet business profitability objectives.
• Regularly review spare parts lists and pricing to ensure competitiveness and alignment with market and customer requirements and digitize/automate for future deployment.
• Provide Marketing and Sales with comprehensive installation and spare parts lists by customer/stake holder to support growth and retention initiatives.

• Inventory & Supplier Coordination

• Work with suppliers and internal teams to manage and improve inventory capacity constraints and order fulfillment barriers and drive “root cause” improvement. Always improve the velocity of transactions and execution of all business transactions.
• Drive timely resolution of parts availability issues with a strong sense of urgency and accountability 24/7/365.
• Support cost optimization efforts while maintaining high levels of service and up time for customers.

• Reporting & Documentation

• Create, maintain and digitize documentation that supports departmental objectives, KPIs, and performance metrics.
• Ensure accuracy, consistency and digital profile of parts descriptions, pricing, and customer data across systems and reports.

• High School Diploma or GED required. Experience

• Minimum 5 years of experience in rotating equipment environments (preferred).
• At least 2 years of experience using MS Office tools.
• Experience with BAAN or similar ERP systems is a plus.

• Knowledge of rotating equipment spare parts, including different types of seals and bearings and digitized B2B business methods.
• Understanding of parts configurations, installation requirements, and aftermarket support practices.