Member Engagement Manager

Member Engagement Manager

Location:

Tulsa Regional Chamber - Tulsa, OK 74103

Position Type:
Full Time

Travel Percentage:
Up to 50%

Job Category:
Sales

Be on the team of Tulsa’s most successful and dynamic business organization as a Member Engagement Manager for the Tulsa Regional Chamber. The Chamber seeks an ambitious, results‑driven customer engagement professional to join the Chamber’s Resource Development team. This active and high‑paced sales team drives the Chamber’s annual revenue goals through a consultative sales process, with high standards for customer engagement and member satisfaction.

The primary duty of the Member Engagement Manager is to generate new revenue sales by selling membership upgrades, sponsor ships and foundation contributions to existing Chamber members. The Manager will regularly engage with Chamber members, by phone, at Chamber events, and at their places of business to provide individualized assessment of Chamber investments and benefits. The role also maintains and grows business relationships with the primary decision makers of member businesses to provide Chamber value and retain member investments.

The Manager supports the Resource Development team in achieving year‑end membership, sponsorship and foundation retention numbers and new revenue goals.

• Generates revenue through the sale of memberships, upgrades, renewals of existing memberships, sponsor ships, foundation gifts, and event ticket sales.
• Regularly conducts phone interviews and in‑person meetings with Chamber members at their places of business, or at community or Chamber events to build and maintain relationships with members in furtherance of generating revenue.
• Identifies existing Chamber members for potential growth and executes moves management strategies to successfully drive increased total investment, engagement, and satisfaction.
• Recommends Chamber investment and engagement opportunities to customers in line with their identified business and membership goals. Helps members overcome business challenges and barriers to engagement by connecting them to Chamber resources and appropriate staff.
• Engages members who are past due or have indicated that they do not wish to renew membership with an emphasis on encouraging retention and engagement in the organization.
• Generates membership referrals and makes connections with prospective members.
• Supports engagement in Chamber programming among an assigned book of business for additional revenue generation, such as sponsorship offerings, member programming, and member celebrations.
• Maintains a record of customer data and communications in the Chamber’s CRM database.
• Informs VP of Member Engagement with emerging challenges and recommends a course of action.
• Attends Chamber meetings and external conferences to improve knowledge of Chamber events, opportunities, benefits, and resources and leverages that knowledge to generate sales.
• Performs other duties as required or assigned.

• Bachelor’s degree from an accredited college or university, or 2+ years of relevant experience in business‑to‑business sales, fundraising, or customer service.
• Knowledge in chamber industry or dues‑based membership/nonprofit organizations beneficial.
• Excellent interpersonal, communication, negotiation, and presentation skills.
• Proven ability to drive revenue using a structured selling and retention system.
• Self‑starter, team‑oriented, with demonstrated initiative and organizational skills.
• Proficient computer knowledge in Word, Excel, Outlook, PowerPoint, and database management.
• Strong analytical and problem‑solving skills.
• Ability to work a flexible schedule as needed.
• Demonstrated judgment, planning, organizing, and safety consciousness.

• Work environment: typical office with occasional outdoor exposure to heat, cold, and environmental elements.
• Physical demands: manipulate, handle, feel, and control items or equipment; read, write, and interpret written documents; occasionally lift and move objects weighing up to 25 pounds.