Verifications Researcher

Overview

Researcher role is fundamental to the Service Delivery model of Hire Right. Following processes set out in the SOPs, Researchers verify information provided by Candidates and input the outcome of their work into a client‑facing report. Researchers complete tasks professionally and timely, adhering to guidelines from their Supervisors on required productivity and quality of work. This role covers entry‑level and more experienced Researchers, and verifications conducted in English as well as other languages as required.

• Ensure that duties are carried out professionally and in line with the priority to help Candidates get hired.
• Quickly and effectively research and verify facts provided by Candidates to ensure the screening process is completed in a timely manner.
• Process background reports according to current reporting guidelines and standards.
• Maintain in‑depth working knowledge of all current guidelines.
• Complete escalated/rejected requests requiring further investigation.
• Ensure accurate and prompt turnaround on all reports.
• Enter achieved information and input thorough and accurate notes; maintain accurate and up‑to‑date records of actions taken.
• Provide timely follow‑up and follow‑through on all requests, reports, and escalations.
• Communicate with Candidates, with tact and diplomacy, to obtain missing information or clarify details as quickly as possible.
• Collaborate with other teams to keep Clients informed of issues throughout the screening process.
• Maintain a continuous improvement state of mind and help suggest and implement changes.
• Be open to cross training in other functions outside of immediate scope of responsibility.
• Ensure all actions comply with all applicable data protection legislations.
• Assist team members and work as part of the team to ensure customers’ expectations are met.
• May assist with mentoring, training, and coaching of new team members within the immediate team.
• May assist in ad‑hoc projects as and when required.
• Track and report issues with our business partners.
• Conduct interviews with professional referees to verify Candidates’ employment history.

• High School diploma or equivalent required.
• Bachelor’s degree in a related field is preferred.

• Medical
• Dental
• Vision
• Paid Life/AD&D Insurance
• Voluntary Life Insurance
• Short- & Long-Term Disability
• Flexible Spending Accounts
• 401K
• Generous Vacation and Sick Program
• 10 Paid Holidays
• Education Assistance Program
• Business Casual Attire
• Generous Referral Program
• Employee Discounts and Rewards
• And much more!

Hire Right, LLC is an Equal Opportunity Employer

Minorities / Females / Veterans / Disabilities