Quality Team Leader

Quality Training Lead

The Quality Training Lead develops, implements, and maintains training programs for inventory control and shipping operations to ensure safe and efficient practices. This position is responsible for creating instructional materials, scheduling and conducting training sessions, and evaluating personnel performance to meet operational standards. By providing comprehensive training and guidance, the role supports workforce development and contributes to achieving departmental objectives for accuracy, safety, and productivity.

• Develop and deliver training programs for inventory control and shipping operations, including classroom, on-the-job, and hands‑on sessions.
• Create and maintain operational and safety procedures for all equipment used in inventory control and shipping.
• Schedule and coordinate training sessions with internal teams and external vendors as needed.
• Design and update training materials, including multimedia content, course outlines, and evaluation tools.
• Monitor and assess trainee performance; provide feedback and coaching to ensure competency and compliance with safety standards.
• Maintain accurate records of training activities, attendance, and certifications.
• Assist in evaluating job performance and testing potential new hires when required.
• Perform other duties as assigned.

• High school diploma or GED required; one or more years of experience in inventory control, shipping operations, or a similar industry; or an equivalent combination of education and experience.
• Preferred:
  Experience in quality training leadership and familiarity with equipment used in inventory control and shipping operations.

• Strong instructional and presentation skills.
• Ability to develop and implement training programs and materials.
• Excellent communication and interpersonal skills.
• Knowledge of safety standards and operational procedures for material handling equipment.
• Ability to evaluate performance and provide constructive feedback.
• Proficiency in creating multimedia training content and written documentation.

• Must hold or obtain forklift operator licenses (sit‑down, stand‑up, turret, reach truck, etc.).
• Must be open to obtaining instructor certifications for listed equipment.

• Frequent standing and walking during training sessions.
• Ability to lift up to 50 lbs. regularly.
• Use of fine and gross motor skills for equipment demonstrations and handling training materials.
• Ability to work in varying temperatures and conditions as required by operational areas.

• Perform all tasks on‑site in warehouse and training areas.
• Exposure to loud noise levels, moving mechanical parts, and occasional extreme temperatures.
• Compliance with all applicable safety policies to maintain a safe working environment.
• Use of personal protective equipment (PPE) as required.
• Classified as a Safety Sensitive Position, requiring heightened awareness and adherence to all safety protocols to prevent accidents and ensure a secure work environment.

The SAP Team Lead ensures accurate, real‑time execution and compliance of transactional processes that reflect production, inventory, and quality activities on the shop floor. This role partners closely with training leads and production leadership to align system activity with physical operations, reinforcing standardized processes and driving adoption.

• Oversee and ensure accurate, real‑time execution of transactions that reflect production, inventory, and quality‑related activities on the shop floor.
• Partner with training leads and production leadership to ensure alignment between transactional activity and actual operational processes.
• Monitor and enforce compliance with standardized procedures for inventory movements, production reporting, and quality‑related activities.
• Execute and support critical transactions as needed to maintain continuity of operations and data accuracy.
• Capture, validate, and audit operational data to ensure inventory accuracy, traceability, and process visibility.
• Identify,…