Territory Manager

Location :
Tulsa, OK

• Manage territory profit and loss (P&L).
• Monitor performance metrics and financial data to assess and improve operational effectiveness.
• Identify, prioritize and resolve operational issues.
• Oversee day‑to‑day operations.
• Maintain branch appearance in alignment with company standards.
• Identify high‑priority tasks and assign them to team members for timely and successful completion.
• Promote and ensure a culture of safety.
• Manage workers compensation claims.
• Accountable for compliance with organizational standards, customer requirements, as well as federal, state and local regulations.
• Streamline processes for operational excellence.
• Lead change initiatives and adopt new systems.

• Promote a Safe Workplace by conducting on‑site safety visits, performing associate check‑ins, and ensuring personal protective equipment (PPE) is accessible to associates.
• Lead investigations for worker's compensation claims.
• Conduct new‑hire orientations at customer locations as needed.
• Represent the company at local job fairs and build relationships with community partners, including unemployment offices.

• Manages territory staff including hiring, scheduling and assigning work, reviewing performance, and recommending promotions, transfers, demotions or terminations.
• Set performance goals and professional development plans.
• Lead team building and staff development activities.
• Strategize and drive grassroots recruiting in local markets when needed.
• This role will manage 2–7 individual contributors potentially across multiple locations.
• Customer Satisfaction and Engagement:
• Retain and expand existing customer accounts.
• Monitor customer feedback and recommend strategies to improve the customer experience.
• Travel to customer sites for sales and safety needs.
• Troubleshoot customer service issues and provide resolutions.

• Use existing data and dashboard to identify and re‑engage with past billing customers.
• Support existing customer base to drive additional sales.
• Create price quotes for prospective customers.
• Understand local market conditions and support current and prospective sales opportunities.
• Ensure leads sourced by Sales Enablement are followed up on – when applicable.

• Bachelor's Degree or equivalent combination of education and experience.
• At least 4 years' professional experience with 2 years of related management experience.
• Prior experience in improving customer satisfaction and driving positive business outcomes.
• Experience in account management and direct customer interface.
• Prior experience managing in the staffing industry or similar preferred.
• Proven leadership competencies and experience.

• Excellent written and verbal communication skills.
• Proficient in financial performance analysis.
• Success in developing and maintaining customer relationships.
• Advanced problem‑solving abilities.
• Capable of defining problems, collecting data, and making informed decisions.
• Ability to prioritize tasks and meet deadlines under pressure.
• Proven ability to drive processes and improve operational performance.
• Demonstrated leadership competencies.
• Experience in hiring, managing, developing, and leading individuals and teams.
• Proficient in MS Office suite (Excel, PowerPoint, Outlook) and Teams.

• Must have a valid driver license, reliable, registered vehicle, and vehicle insurance.
• Work hours may require flexibility and availability in the evenings and weekends as necessary.
• Up to 50% of the work could be outside of the territory at customer sites performing sales activities.
• Branch work environment with frequent customer interaction.
• Employee is frequently required to stand, walk, sit, talk, and/or hear for long periods of time. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move 25 pounds, and occasionally lift and/or move 50 pounds. Occasionally exposed to outdoor weather conditions. Required to inspect equipment, detect safety hazards, judge and communicate risks.

$62,673 - $75,207 annually, depending on experience and…