Customer Experience AR Supervisor - MidSouth

Customer Experience AR Supervisor
- Mid South (Open)

Location:

Tulsa, OK - W. 7th St.

- Management
- Central BSC

How will you CONTRIBUTE and GROW?

We are committed to building a diverse and inclusive workplace that embraces the unique perspectives of our employees, our customers, patients, community stakeholders, and cultures across the world. We believe that a variety of backgrounds makes our team stronger and more innovative.

At Airgas, we RESPECT, HONOR and VALUE diversity.

Airgas is Hiring for a Customer Experience AR Supervisor in Tulsa, OK!

The Customer Experience (CX) Accounts Receivable Supervisor is responsible for the guidance and mentorship of a team of CX Representatives and Specialists. This role will be responsible for co-creating and evolving practices impacting the customer experience in an innovative, customer-centric and value-driven environment with the expressed purpose of implementing digital capabilities to advance and enrich each step of the customer journey and positively shape and elevate business processes.

The goal is to create and maintain an effortless customer experience resulting in increased customer loyalty, advocacy, and increased purchases.

Develop and implement a plan to achieve the divisional accounts receivable goals, support and evaluate receivable performance, and provide support/reporting to Division management.

Provide training and education to CXRs and CXSs related to credit policies and procedures. Uncover opportunities for improvement with billing, pricing, or other customer experience areas. Coordinate credit sign-offs as appropriate and support account reviews for compliance.

Implement Division plans for optimizing cash collections and appropriate handling of the accounts receivable portfolio.

Build alignment and resolve collection matters with customers, communicating critical matters to CX Accounts Receivable Manager.

Develop and maintain close working relationships with the Regional Company AVPs, DMs, Account Managers and Branch Managers.

Work closely with the Division related to master data, customer pricing, sales tax, and cylinder control.

Support the Division Customer Experience organization through goal-setting, evaluations, positive feedback, on-going coaching, and constructive guidance ensuring activities are performed within department and Company policy.

Identify dynamic staffing needs with performance evaluations, training, and scheduling of resources.

A "client service" orientation that views collections as a supportive business function rather than an adversarial one.

Excellent written and verbal communication skills; a desire to share complex ideas clearly and concisely.

Core Competencies:

Thoughtful problem-solving, active listening, adaptability, and the commitment to navigate evolving priorities in a dynamic environment.

Are you a MATCH?

Required Qualifications:

• High School Diploma or equivalent
• A foundational understanding of Excel
• Comfortable navigating Google Workspace (Sheets, Docs, Gmail, Meet, etc.), as it is essential to our daily collaboration.
• Proficiency with SAP and/or ERP systems is a key requirement for success in this position.

Preferred Qualifications:

• Commercial collections experience with a proven track record of success.
• Bilingual skills (Spanish) are a plus.
• General understanding of all other CX disciplines: cash apps, data integrity, account set up, credit, tax, cylinder assets, analytics, disputes, credit memos, pricing.
• Familiarity with hardgoods products and branch/plant operations is a wonderful asset to our team.

Benefits

We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, short-term and long-term disability, life and accidental death and dismemberment (AD&D) insurance, Employee Assistance Program (EAP), pre-tax commuter transportation benefit, parental leave, vacation, sick time, floating holidays, jury duty and funeral/bereavement leave, and paid holidays for all eligible full-time employees.

Additionally, we offer our eligible employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for eligible employees' dependents, and an Airgas Scholarship Program for dependent children.

Associates who are members of collective bargaining units should review their bargaining agreement to determine whether they are eligible for some or all of the benefits described here and to see any special terms or conditions for eligibility.

Your DIFFERENCES enhance our PERFORMANCE

At Airgas, we are committed to building a workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens…