Business Analyst - Commercial Process & Salesforce

Business Analyst - Commercial Process & Salesforce

Gdh Consulting, Inc. Tulsa, OK

Full Time

Role Summary

A Business Analyst is sought to support the Commercial Process team within an organization's global sales and commercial operations. This role involves collaborating with sales, pricing, analytics, and Salesforce teams to analyze and optimize business processes. The successful candidate will assist in process improvement initiatives, change management strategies, user training, and ongoing performance monitoring, contributing to enhanced operational efficiency and user adoption.

Responsibilities

• Collaborate with cross-functional teams, including Commercial Process, Sales, Pricing, Analytics, and Salesforce, to document and analyze existing business processes.
• Gather and translate business requirements into actionable recommendations for process enhancements and system improvements.
• Support change management initiatives by developing communication plans, training materials, and user adoption strategies.
• Design and deliver training sessions for end-users to facilitate adoption of new processes and system updates.
• Monitor and analyze process adoption metrics, providing insights to identify areas for further training or process refinement.
• Analyze business challenges, identify root causes, and develop practical solutions to improve efficiency.
• Evaluate risks associated with process changes, prioritize initiatives based on potential impact, and develop mitigation strategies.
• Collaborate with stakeholders to ensure process modifications align with overall business objectives and minimize downstream effects.
• Foster strong relationships with key stakeholders to facilitate collaboration and informed decision-making.
• Support continuous improvement efforts by identifying workflow efficiencies and optimizing the sales experience.

Qualifications

• Proven experience as a Business Analyst supporting process improvement projects.
• Familiarity with CRM platforms, preferably Salesforce, or comparable systems.
• Experience working closely with sales or commercial teams.
• Strong analytical, problem-solving, and process evaluation skills.
• Demonstrated ability to create and deliver end-user training and support change management efforts.
• Excellent communication and stakeholder management skills.
• Ability to quickly learn and adapt to new business processes in a fast-paced environment.
• Strong organizational skills with the capacity to manage multiple priorities simultaneously.
• Ability to work collaboratively across diverse teams and functions.
• Availability to work on-site and support in-person team activities.

Publishing Pay Range: $50.00 - $58.00 hourly

This position is based in office and requires employee to work on-site.

GDH Benefits

GDH offers a range of employee benefits that are designed to promote well-being and help maintain a healthy work-life balance. These comprehensive benefits cover various aspects of an employee's life and aim to enhance their overall experience with the company. Our health benefits include three medical insurance options with access to KISx Card, Zero Card, and Health Joy concierge services. Other plan offerings include dental, vision, life, disability, supplemental insurance, and pet insurance plans.

Enjoy additional perks like holiday pay, 401(k) plan, direct deposit, an employee referral program, work-life balance benefits, a Wellbeats membership, a discounted gym membership program, and more! For more detailed information on benefits, please go to GDH's website under the tab for candidates.

GDH provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, gender, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, ancestry, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable federal, state, and local laws.

Applicants with disabilities who require an accommodation or assistance in applying and/or for interviewing, please contact our HR Department.

Please visit our notice of collection for California applicants.

Location/Region:
Tulsa, Oklahoma