Supervisor, Customer Experience - Collections

## Supervisor, Customer Experience
- Collections Apply:
Tulsa, OK - W. 7th St.

- Management
- Central BSC:
Full time:
Posted Today:
RR Supervisor, Customer Experience
- Collections (Open)

Location:

Tulsa, OK - W. 7th St.

- Management
- Central BSC## How will you CONTRIBUTE and GROW?

Job Description Summary  We are committed to building a diverse and inclusive workplace that embraces the unique perspectives of our employees, our customers, patients, community stakeholders, and cultures across the world. We believe that a variety of backgrounds makes our team stronger and more innovative.#
** At Airgas, we RESPECT, HONOR and VALUE diversity.**  #
** Airgas is Hiring for a Customer Experience Representative - Tulsa, OK!**  #
*** We are looking for you !***
* ** Base salary, plus commission**
* ** Hybrid Schedule**
* ** Comprehensive Family Benefits:
** Airgas offers a full benefits package designed to support your whole life, including Medical, Dental, Vision, Life, AD&D, and Disability Insurance.
* ** Support for Parents:
** We offer up to 14-week paid child birth benefits to support growing families.
* ** Future Security:
** 401(k) Retirement Plan with company match, Tuition Assistance, Paid Holidays, Vacation, and Sick time.
* Early Access:
Your benefits start after just 30 days of employment  The Customer Experience (CX) Accounts Receivable Supervisor is responsible for the
** guidance and mentorship
** of a team of CX Representatives and Specialists. This role will be responsible for
** co-creating and evolving practices
** impacting the customer experience in an innovative,
** customer-centric and value-driven
** environment with the expressed purpose of implementing digital capabilities to
** advance and enrich each step
** of the customer journey and positively
** shape and elevate business processes**. The goal is to create and maintain an
** effortless customer experience
** resulting in increased
** customer loyalty, advocacy**, and increased purchases  
* Develop and implement a plan to achieve the divisional accounts receivable goals,
** support and evaluate
** receivable performance, and provide support/reporting to Division management.
* Provide training and education to CXRs and CXSs related to credit policies and procedures.
** Uncover opportunities for improvement
** with billing, pricing, or other customer experience areas. Coordinate credit sign-offs as appropriate and
** support account reviews
** for compliance.
* Implement Division plans for
** optimizing cash collections
** and appropriate handling of the accounts receivable portfolio.
* ** Build alignment and resolve
** collection matters with customers, communicating critical matters to CX Accounts Receivable Manager.
* Develop and maintain
** close working relationships
** with the Regional Company AVPs, DMs, Account Managers and Branch Managers.
* Work
** closely
* * with the Division related to master data, customer pricing, sales tax, and cylinder control.
* ** Support
* * the Division Customer Experience organization through goal-setting, evaluations, positive feedback,
** on-going coaching, and constructive guidance
** ensuring activities are performed within department and Company policy.
* Identify
** dynamic staffing needs
** with performance evaluations, training, and scheduling of resources.
* A  
** client service
** orientation that views collections as a
** supportive business function
** rather than an adversarial one.
* ** Excellent
* * written and verbal communication skills;
** a desire to share
** complex ideas clearly and concisely.
* ** Core Competencies**:
** Thoughtful problem-solving**,
** active listening**,
** adaptability**, and the commitment to
** navigate evolving priorities
** in a
** dynamic environment**.##  _ _ _ _ _ _ _ _ _ _…