PT - Roadside Assistant - Call Center

Position: PT - Roadside Assistant - Call Center $14.50
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** Job Description
** Available shifts 10:00 am to 2:00 pm & 5:00 pm to 9:00 pmWe are hiring Roadside Assistance Agents to support customers when vehicle issues arise. This role handles inbound calls, routes requests through an automated call system, and coordinates assistance to get drivers back on the road quickly and safely.

This position supports our travel business and requires availability for morning and evening shifts, as well as weekends and holidays. Ideal candidates are comfortable in a fast-paced call center environment, communicate clearly, work well with multiple systems, and stay focused while handling various customer needs.
* Resolve problems or perform prompt sales, handling customer correspondence via postal mail, email, and faxes, and review reports of customer activity to ensure accuracy in operations and sales processes
* Accurately convey information about the company and the company’s offerings to our customers
* Assist customers in the selection and reservation of vehicles that meet their specified requirements
* Respond to inquiries regarding existing reservations, open RAs, and complaints
* Provide customer feedback to management to drive product, process, and operational improvements
* Promote and maintain a flexible, cooperative, team-oriented, and customer-focused attitude within and between departments, customers, and outside vendors

Requirements:
* Must be available to work multiple schedules that include weekends & holidays
* Experience in an inbound call center and/or automotive-related business is a solid plus
* Excellent verbal and written communication skills
* High degree of comfort using computerized order processing systems
* Intermediate typing and data entry skills
* Proven ability to use solid reasoning and problem-solving skills
* Detail-oriented with effective organization and follow-through skills
* Need to be flexible and have the ability to multitask and embrace change
* Proficiency in Google Suite, including Word & Excel
* Self-motivated, with excellent organizational skills and attention to detail
* Ability to function in a fast-paced environment under short time constraints

We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Accordingly, all members of society, irrespective of age, gender, disability, sexual orientation, race, religion, or belief, are encouraged to apply to join our team. All employment decisions, including hiring, promotion, discipline, and discharge, will be based on merit, competence, performance, and business needs.
** Europcar Mobility Group
** Europcar Mobility Group è un player globale della mobilità, con 75 anni di esperienza e una posizione di leadership in Europa.“We help to change the way you move” è la nostra mission. Oggi più che mai ci impegniamo a fornire soluzioni innovative, semplici e senza soluzione di continuità, capaci di rendere la mobilità facile, piacevole e sempre più sostenibile.

Per far questo, offriamo a privati e aziende un'ampia gamma di servizi di noleggio di auto e furgoni, per poche ore, pochi giorni, una settimana, un mese o più, su richiesta o in abbonamento, potendo contare su una flotta di oltre 280.000 veicoli, equipaggiati con le più recenti motorizzazioni, inclusa una quota crescente di veicoli elettrici.

I nostri Brand rispondono a esigenze, casi d'uso e aspettative differenti:
Europcar
-uno dei leader mondiali nel noleggio di auto e veicoli commerciali leggeri, Goldcar - leader Europeo nell'offerta di servizi di noleggio auto low-cost, Fox-Rent-A-Car, uno dei principali operatori del mercato del noleggio autonegli Stati Uniti, con un posizionamento “value for money” e Euromobil un operatore tedesco dell’autonoleggio.  In alcuni Paesi sono inoltre disponibili formule in abbonamento gestite attraverso la piattaforma “my Europcar”La soddisfazione dei clienti è il principale obiettivo del Gruppo e dei suoi oltre 9.000 dipendenti.

Europcar Mobility Group offre soluzioni di mobilità, attraverso a una rete di uffici di noleggio distribuita capillarmente  in oltre 130 Paesi.

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