PT - Roadside Assistant - Call Center

Position: PT - Roadside Assistant - Call Center $14.50
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** Job Description
** Available shifts 10:00 am to 2:00 pm & 5:00 pm to 9:00 pmWe are hiring Roadside Assistance Agents to support customers when vehicle issues arise. This role handles inbound calls, routes requests through an automated call system, and coordinates assistance to get drivers back on the road quickly and safely.

This position supports our travel business and requires availability for morning and evening shifts, as well as weekends and holidays. Ideal candidates are comfortable in a fast-paced call center environment, communicate clearly, work well with multiple systems, and stay focused while handling various customer needs.
* Resolve problems or perform prompt sales, handling customer correspondence via postal mail, email, and faxes, and review reports of customer activity to ensure accuracy in operations and sales processes
* Accurately convey information about the company and the company’s offerings to our customers
* Assist customers in the selection and reservation of vehicles that meet their specified requirements
* Respond to inquiries regarding existing reservations, open RAs, and complaints
* Provide customer feedback to management to drive product, process, and operational improvements
* Promote and maintain a flexible, cooperative, team-oriented, and customer-focused attitude within and between departments, customers, and outside vendors

Requirements:
* Must be available to work multiple schedules that include weekends & holidays
* Experience in an inbound call center and/or automotive-related business is a solid plus
* Excellent verbal and written communication skills
* High degree of comfort using computerized order processing systems
* Intermediate typing and data entry skills
* Proven ability to use solid reasoning and problem-solving skills
* Detail-oriented with effective organization and follow-through skills
* Need to be flexible and have the ability to multitask and embrace change
* Proficiency in Google Suite, including Word & Excel
* Self-motivated, with excellent organizational skills and attention to detail
* Ability to function in a fast-paced environment under short time constraints

We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Accordingly, all members of society, irrespective of age, gender, disability, sexual orientation, race, religion, or belief, are encouraged to apply to join our team. All employment decisions, including hiring, promotion, discipline, and discharge, will be based on merit, competence, performance, and business needs.
** Europcar Mobility Group
** A Europcar Mobility Group é uma empresa global de mobilidade, com 75 anos de experiência em serviços de mobilidade e uma posição de liderança na Europa. “Ajudamos a mudar a forma como se desloca” é o que defend emos e nos une.

Oferecemos aos particulares e às empresas uma vasta gama de serviços de aluguer de automóveis e carrinhas, seja por algumas horas, alguns dias, uma semana, um mês ou mais, a pedido ou por subscrição, contando com uma frota de mais de 250.000 veículos, equipados com os mais recentes motores, incluindo uma percentagem crescente de veículos eléctricos.

As nossas marcas respondem a necessidades, casos de utilização e expectativas diferenciadas:
Europcar - líder mundial no aluguer de automóveis e veículos comerciais ligeiros, com um posicionamento premium, Goldcar - líder na prestação de serviços de aluguer de automóveis de baixo custo na Europa, e Fox-Rent-A-Car, um dos principais intervenientes no mercado de aluguer de automóveis nos EUA, com um posicionamento “value for money”.  A satisfação dos clientes está no centro da ambição do Grupo e dos nossos mais de 8.000 colaboradores, em todos os locais onde apresentamos as nossas soluções de mobilidade, graças a uma forte rede em mais de 130 países.

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