Customer Success Associate - Post Sales & Implementations

Customer Success Associate - Post Sales & Implementations

Full-Time

At
Shipthis
,we’reon a mission to modernize the global freightforwardingindustry. Our platform helps freight forwarders digitize operations, improve execution efficiency, and deliver exceptional customer experiences across pricing, operations, finance, and customer engagement.

We’rethe perfect size for every team member to make a real impact—your ideas can shape workflows, your ownership can move the needle, and your work will help redefine how globallogisticsoperates.

We’re looking for a
Customer Success Associate
who thrives in
post-sales execution, structured onboarding, and customer adoption
.

In this role, you will support and own customer accounts post-sale, working closely with

Solutioning,Sales, Product, and Support teams to ensure customers successfully onboard, adopt the platform, and realize value early.

This role is ideal for someone who enjoys hands-on execution, customer interaction, and learning how complex operational

ERPs are delivered, while developing into a full ownership Customer Success role over time.

Key Responsibilities
:

• Post-Sales Coordination:Support smooth handover from Sales and coordinate internal teams to deliver successful customer onboarding and go-live.
• Implementation Oversight:Act as the central point of coordination between Solutioning, Product, and Support teams to ensure timely and effective implementations.
• Client Onboarding & Enablement:Support role-based onboarding and show-and-tell sessions to help customers understand and use the platform effectively.
• Product Adoption & Early Value:Drive early adoption by encouraging active usage and helping customers realize value soon after go-live.
• Hypercare Ownership:Serve as the primary point of contact during the post-go-live Hypercare phase, ensuring quick issue resolution and stability.
• Relationship Management & Feedback:Build strong client relationships, capture feedback, and collaborate cross-functionally to continuously improve the customer experience.

• 2–3 years of experience in Customer Success, Customer Onboarding, Implementation, Technical Support, or similar B2B SaaS roles.
• Strong communication and Project Management skills, and comfort working with customers.
• Organized, detail-oriented, and comfortable managing multiple
  
  Projects.
• Exposure to CRM tools, ticketing systems, or CS platforms is a plus.
• Ability to understand operational workflows, Willingness to learnlogistics, freight forwarding, and operations-heavy SaaS.

• Who is Immediate Joining
• Female candidates returning to work after a career break are strongly encouraged to apply