Customer Experience Representative - Tulsa Airport

Customer Experience Representative - Tulsa Airport

Join to apply for the Customer Experience Representative - Tulsa Airport role at National Car Rental

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

• Sunday: 5pm to 2am
• Monday: 5pm to 2am
• Tuesday: OFF
• Wednesday: 5pm to 2am
• Thursday: 5pm to 2am
• Friday: 5pm to 2am
• Saturday: OFF

• Meet and greet customers in a professional, friendly, and timely manner
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services
• Use company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment
• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
• Answer incoming calls for reservations, rate quotes, general questions, and provide information and resolution for customers, other branches, and other vendors
• Place outgoing calls for callback management and miscellaneous calls as assigned
• Assist to assess condition of rental upon return
• Notify management of any known customer problems
• Notify management of any known vehicle problems and required vehicle maintenance
• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
• Perform miscellaneous and backup duties as assigned

• Must be at least 18 years old
• High School Diploma or G.E.D. required
• Must have a valid driver's license
• No more than 2 moving violations or at-fault accidents within the past 3 years
• No drug or alcohol related convictions on driving record within the past 5 years
• Must be authorized to work in the United States
• Must not require work authorization sponsorship by the company now or in the future
• Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support

Equal Opportunity Employer/Disability/Veterans