Customer Service Specialist

This range is provided by Addison Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$20.00/hr - $23.00/hr

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Position Summary:

We are seeking a detail-oriented and solutions-driven Customer Service Specialist to join our team. This role is ideal for someone with 1–2 years of experience in a professional office or support environment, who excels at resolving customer issues with empathy and efficiency. As a key point of contact for our customers, you’ll provide product and service support, troubleshoot basic technical or account issues, and ensure a positive customer experience from start to finish.

Key Responsibilities:

• Respond to customer inquiries via phone and email in a timely and professional manner
• Troubleshoot and resolve customer issues related to products, services, or accounts
• Document interactions and resolutions accurately within the CRM system
• Collaborate with internal departments to resolve complex or escalated issues
• Maintain a high level of product and policy knowledge to provide effective support
• Identify patterns in customer feedback and report recurring issues to management
• Meet or exceed performance metrics including response time, resolution rate, and customer satisfaction

Qualifications:

• 1–2 years of experience in a customer service, help desk, or professional office environment
• Strong troubleshooting skills and the ability to resolve issues independently
• Excellent communication and active listening skills
• Proficient with Microsoft Office Suite and CRM platforms
• Ability to multitask, prioritize, and manage time effectively in a fast-paced setting
• High school diploma or equivalent required; associate's or bachelor’s degree preferred

Preferred Skills:

• Experience in a technical support or service-driven industry
• Familiarity with ticketing systems or case management tools

Seniority level

• Seniority level Associate

Employment type

• Employment type
  
  Full-time

Job function

• Job function
  
  Customer Service, General Business, and Quality Assurance
• Industries Staffing and Recruiting

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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