Intern​/Customer Service Management and Operational Support

Turn data into action. Turn action into impact.

Drive performance excellence by creating and tracking KPI reports that empower teams, strengthen contracts, and transform numbers into real success stories. It's analytics with purpose and you'll lead the way!

Your new chapter begins on June 2026.

Tasks

The Intern/Customer Service Management and Operational Support  is responsible for:

* Conducting research in ERP systems, for clarifications, tasks handling and other operational tasks

* Support with customer status reports by coordinating with different departments and IT systems

* Data entry, processing and analysis to support internal and external customers

* Developing of measures to keep a contract profitable (together with Account Manager)

* Perform support functions and deputized duties as directed by the assigned team manager, leader, supervisor or account manager

* Perform all other duties assigned or delegated by supervisors

Requirements

The ideal Intern/Customer Service Management and Operational Support responsible should meet the following requirements:

* High school diploma/GED required

* Ideally, you are studying Business Administration, Economics, Engineering or similar

* You must be enrolled in university the entire period of the internship or be in your Gap Year (between Bachelor and Master)

* First work experience through relevant internships is of advantage

* English language required

* Advanced knowledge in MS Excel

* Attention to detail required

* Communication skills required

* Reasoning ability required

* Interest in airline industry, especially maintenance, repair & overhaul and material management, as well as customer relationship management

* Excellent oral communication

* Excellent customer orientation

* Excellent customer service

* Must possess a legal work permit in the U.S.

* Company will not provide relocation assistance

* CV/Resume required

About Lufthansa Technik Engine Services, Inc.

Lufthansa Technik Engine Services, based in Tulsa, Oklahoma, is the Engine Center of Excellence in the Americas for the Lufthansa Technik Group. As part of the global Mobile Engine Services (MES) network, we offer specialized repairs and maintenance both in-shop and on-wing for customers worldwide. Additionally, we are an OEM-authorized overhaul facility for Rolls Royce corporate jet engines providing midlife, overhaul, and repair services, as well as a field service team that performs maintenance at customer locations around the globe.

As a member of the Lufthansa Technik Group, Lufthansa Technik Engine Services stands out as a top employer in the Americas, offering a unique benefits package tailored to our region, competitive wages, best-in-class training, and the opportunity to work and train with a global team.