Customer Excellence Representative

Overview

The Customer Excellence Representative I is responsible for delivering front-line support to customers and contractors across all TEAM Companies product lines, including TEAM Professional, TEAM Background, and TPS Alert. This role provides technical and account-related assistance through phone, email, and chat, including account maintenance, system troubleshooting, and coordination with internal departments to ensure timely issue resolution. Representatives are expected to maintain a high level of professionalism, build positive rapport during every interaction, and consistently deliver exceptional service.

Success in this position requires staying current on product knowledge, system functionality, and relevant company and regulatory policies. TEAM members approach each day with an open mindset and a commitment to TEAM’s Core Values:
Collaborate, Innovate, Serve, and Celebrate.

• Provide front-line customer support via phone, email, and chat for all TEAM Companies brands, delivering accurate information and timely issue resolution.
• Troubleshoot system issues by guiding users through platform navigation, verifying technical details, and escalating complex problems when necessary.
• Coordinate with internal departments to resolve customer concerns, ensuring clear communication and efficient follow-through.
• Document all customer interactions in the CRM system with clarity and accuracy to support continuity of service.
• Maintain a high standard of professionalism by consistently demonstrating patience, empathy, and effective communication skills.
• Develop and maintain product and system expertise, staying informed on updates, process changes, and relevant regulatory requirements.
• Contribute to a collaborative team environment by supporting peers, sharing knowledge, and helping improve workflows.
• Achieve quality, productivity, and customer satisfaction targets.
• Demonstrate TEAM Core Values - Collaborate, Innovate, Serve, Celebrate - in daily interactions with customers and colleagues.

• Experience:
  • Bachelor’s Degree or High School Diploma with 1-2 years of experience in customer service.
• Job Specific Skills:
  • Exceptional customer service skills; able to communicate clearly, professionally, and empathetically with clients.
  • Team focused; builds rapport and trust within their team to help promote a healthy, professional culture.
  • Strong organizational abilities; manages multiple tasks and priorities efficiently.
  • High attention to detail; ensures accuracy in ticketing, resolution, and documentation.
  • Effective collaborator; works well with cross-functional teams to ensure exceptional client experiences.
  • Retention skills; able to rapidly learn and retain detailed processes and system knowledge, enabling consistent, effective support for clients and internal stakeholders.
• Technical Skills:
  • High-level knowledge of business-related computer skills (Microsoft Office Suite, Adobe Acrobat/PDFs).
  • Basic troubleshooting skills (Windows, Apple, Chrome, etc.).
• Soft Skills:
  • Communication – Ability to communicate effectively with others clearly and concisely.
  • Detail Oriented – Ability to pay attention to the minute details of the project or task.
  • Organized – Possessing the trait of being organized or following a systematic method of performing a task.
  • Low Ego – Ability to admit one's mistakes and be open and willing to hear constructive feedback.
  • Relationship Building – Ability to effectively build relationships with customers and co-workers.
  • Self-Confident – The trait of being comfortable in making decisions for oneself.
  • Time management – Efficiently prioritize tasks and meet deadlines while balancing multiple responsibilities.
  • Resourceful - Effectively utilizing available resources and finding innovative solutions to challenges.
  • Quick Adaptability - Ability to rapidly learn and quickly master new systems and tools.
• Work Environment:
  • Maintain confidentiality according to government, organization, and department policies.
  • Demonstrate reliability and supporting TEAM attendance standards as attendance and punctuality are key to the success of all.
  • Utilization of standard office equipment such as computers, phones, various software platforms, and other technology.
  • Ability to sit for long periods.
  • This job operates in a clerical office setting in Tulsa.

• Collaborate:
  Do great things together!
• Innovate:
  Celebrate new ideas and embrace change!
• Serve:
  Serve each other, our clients, and community!
• Celebrate:
  Work hard, play hard!

Reasonable Accommodations Statement:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform essential functions.