Senior Premier Accounts Specialist

Job Details

Location:

Global Holdings LLC - Tulsa, OK 74119.

Salary: $70,000.00 per year.

• Develop and nurture strong relationships with a portfolio of assigned Debt Settlement Providers (DSPs), acting as the primary point of contact and trusted partner.
• Lead regular customer touchpoints, including a monthly presentation summarizing key trends and performance metrics from the previous three months.
• Investigate customer issues using available resources, proactively understanding each DSP’s business needs and providing tailored solutions through clear, ongoing communication.
• Identify and elevate priority issues, redirecting problems to appropriate resources as needed.
• Stay current with policies, procedures, and system information, including changes and updates.
• Analyze customer data to identify patterns, trends, and potential issues; provide insights and best practices, and actionable recommendations for customers.

• Knowledge of customer service principles and practices.
• Strong phone and virtual meeting etiquette, with active listening and the ability to build rapport with customers.
• Ability to speak and write clearly and accurately with demonstrated proficiency in typing and grammar.
• Knowledge of Microsoft Office and other relevant software, computer applications, and equipment.
• Willingness to cooperate with others and work for the greater good.
• Multi‑tasking capabilities and attention to detail are required.
• High school graduate or equivalent required.
• One year or more of business-to‑business experience is preferred.
• Financial services or banking experience is a plus but not required.

• Exemplary attendance and punctuality.
• Focus customers and their needs in all actions, developing and sustaining productive relationships.
• Identify and understand issues, problems, and opportunities; analyze data from multiple sources to draw conclusions and choose effective solutions.
• Interact with others to give confidence in intentions and organization goals.
• Guide self and team members in accomplishing work objectives.
• Establish proper courses of action to meet performance metrics and complete work efficiently and on time.
• Maintain stable performance under pressure, handling stress in an acceptable manner.
• Set high performance standards, assume responsibility and accountability for completing assignments.
• Adjust effectively to changes in work tasks or environment.

• Must be able to sit for long periods of time.
• Position requires use of headset/microphone.
• In‑office presence required three days a week.
• Pre‑employment background and drug tests are required.