Senior Premier Accounts Specialist Job Tulsa area,Oklahoma USA,Customer Service/HelpDesk

Position: SENIOR PREMIER ACCOUNTS SPECIALIST

Develop and nurture strong relationships with a portfolio of assigned Debt Settlement Providers (DSPs), acting as the primary point of contact and trusted partner.
Lead regular customer touchpoints, including a monthly presentation summarizing key trends and performance metrics from the previous three months.
Investigate customer issues using available resources, while proactively understanding each DSP's business needs and providing tailored solutions through clear, ongoing communication.
Identify and escalate priority issues, redirecting problems to appropriate resources as needed.
Stay current with policies, procedures, and system information, including changes and updates.
Analyze customer data to identify patterns, trends, and potential issues; provide insights and best practices. And best actionable recommendations. Experience for customers.

SKILLS AND KNOWLEDGE

Knowledge of customer service principles and practices.
Strong phone and virtual meeting etiquette, with active listening and the ability to build rapport with customers.
Ability to speak and write clearly and accurately with demonstrated proficiency in typing and grammar.
Knowledge of Microsoft Office and other relevant software, computer applications, and equipment.
Willingness to cooperate with others and work for the greater good.
Multi-tasking capabilities and attention to detail are required.
High school graduate or equivalent required.
One year or more of business-to-business experience is preferred.
Financial services or banking experience is a plus but not required.

COMPETENCIES

Exemplary attendance and punctuality.
Makes customers and their needs a primary focus of one's actions; developing and sustaining productive customer relationships.
Identifies and understands issues, problems, and opportunities; compares data from different sources to draw conclusions; uses effective approaches for choosing a course of action or developing appropriate solutions; and takes action consistent with available facts, constraints, and probable consequences.
Interacts with others in a way that gives them confidence in one's intentions and those of the organization. Focuses and guides self and team members in accomplishing work objectives.
Establishes proper course of action to ensure the work product is completed efficiently and on time/within proper time limits, meeting established performance metrics.
Maintains stable performance under pressure, handling stress in a manner acceptable to others and to the organization.
Sets high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks.
Maintains effectiveness when experiencing major changes in personal work tasks or work environment; adjusts effectively to work within new work structures, processes, requirements, or cultures.

CONDITIONS