General Manager – Corporate Accounts
Listed on 2026-06-05
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Customer Service/HelpDesk
Customer Success Mgr./ CSM, Client Relationship Manager -
Management
Client Relationship Manager
In this role you will be responsible for responding to user queries, identifying, and troubleshooting technical issues, escalating complex issues, collaborating with cross-functional teams and provide excellent guidance and support.
Closing Date:
July 7th 2026
We are looking for an experienced and commercially focused Corporate General Manager to lead the operational and commercial performance of our Corporate Accounts function.
This is a key leadership role responsible for building strong customer relationships, driving service excellence, improving account performance, and ensuring long-term customer retention across a portfolio of corporate accounts. You will act as a senior point of contact for customers, lead customer engagement activity and business reviews, and work collaboratively across the wider business to deliver exceptional customer outcomes.
Based between our Burton Superhub and the field, this role offers the opportunity to make a real impact within a fast-paced and customer-focused logistics environment.
This is an exciting opportunity to join a growing and ambitious business where customer service, operational excellence, and collaboration are at the heart of everything we do.
Responsibilities:- Carrying out general day to day duties relating to the transport function – including but not limited to:–
- Lead the day-to-day operational and commercial performance of the Corporate Accounts function
- Build and maintain strong relationships with key corporate customers
- Lead customer business reviews, engagement meetings, and performance discussions
- Drive customer loyalty, retention, and long-term account stability
- Monitor KPI, SLA, operational, and financial performance across accounts
- Identify trends, risks, and opportunities to improve service delivery and account performance
- Support the management and resolution of customer escalations and service concerns
- Work closely with Operations, Finance, IT, Sales, and Customer Service teams to improve customer outcomes
- Develop and support the Corporate Customer Service Manager to ensure high service standards and operational performance
- Contribute towards continuous improvement initiatives, customer solutions, and value-added services
- Provide reporting, insight, and recommendations to support business decision-making
We are looking for a proactive and customer-focused leader with strong commercial awareness and a passion for delivering outstanding service.
- Proven experience managing customer accounts, account performance, or customer service operations within a logistics, distribution, or service-led environment
- Strong leadership and people management skills
- Excellent relationship-building and stakeholder management abilities
- Commercial awareness with an understanding of customer retention, profitability, and account performance
- Experience analysing operational and financial performance data
- Strong problem-solving and decision-making skills
- Excellent communication and organisational skills
- Ability to manage multiple priorities in a fast-paced environment
- Experience with in pallet networks or logistics operations
- Understanding of KPI, SLA, and customer performance management
- Experience leading customer business reviews and customer engagement activities
- Awareness of account profitability and cost-to-serve measures
- Experience supporting operational improvement or customer retention initiatives
Support your development journey, help you grow you and offer:
- Reward Gateway – access to significant savings and cashback on 900+ top retailers, from groceries to wellness products, travel and much more!
- Access to the Wellbeing Centre – providing education, support, and tools to help you live a healthier and happier life.
- Employee Recognition Scheme
- Excellent Pension Scheme
- Health Care Cash Plan
We promote a culture which encourages innovative ideas, and we appreciate your talent is key to our success!
If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!
ABOUT US
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