Customer Care Utilities Dept

Manpower at the City of Tulsa | Utilities Services Department
Location: Downtown Tulsa, OK
Schedule: Monday–Friday, 8:00 AM – 5:00 PM
Pay: $18.87

Manpower is hiring Customer Care Representatives for the City of Tulsa Utilities Call Center. This role will support residents with water, sewer, trash, and solid waste services questions. This is a phone-based, call center role, focused on delivering excellent service, resolving billing inquiries, and helping residents manage their accounts.

• Answer incoming calls regarding utility billing, and service related requests
• Provide clear and accurate information about water, sewer, trash, and solid waste services
• Assist customers with payment arrangements, account updates, and service changes
• Process service requests and resolve concerns in a timely, professional manner
• Use multiple systems to manage customer accounts and document all interactions
• Stay up to date with department policies and procedures to ensure accurate information is shared

• High school diploma or GED required
• Minimum of 1+ year of recent excellent customer service /call center experience
• Strong verbal communication and active listening skills
• Accurate data entry and ability to navigate multiple systems/screens
• Professional phone etiquette and ability to handle high call volumes

About Manpower Group, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells

Manpower Group® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills.

Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 Manpower Group was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.